Operations Associate

SuperDial•New York, NY

65d•$75,000 - $95,000

About The Position

SuperDial is looking for an Operations Associate to improve internal operational performance. This role involves analyzing engagement and usage data to identify and resolve friction points in the customer journey, owning quality initiatives to maintain high retention alongside the customer success team, and improving operational efficiency across call center and support workflows through process redesign, automation, and performance tracking. The associate will also collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Requirements

1+ year in consulting or in an operations role at a startup.
Strong analytical skills with experience using Excel, SQL, or other data tools.
Highly organized and detail-oriented, with a proactive problem-solving mindset.
Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
Strong verbal and written communication skills, with the ability to present data clearly.

Nice To Haves

Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
Strong problem-solving, communication, and cross-functional collaboration skills.

Responsibilities

Analyze engagement and usage data to identify and resolve friction points in the customer journey.
Own quality initiatives to maintain high retention alongside the customer success team.
Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.