Operations Associate

Handshake•New York, NY

40d•$92,000 - $115,000•Hybrid

About The Position

The Operations Associate drives execution of operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is an individual contributor role with real ownership over the workstreams you touch: you'll dig into the data, spot what's not working, and drive improvements forward, working closely with Operations Program Managers and cross-functional partners to keep programs running smoothly.

Requirements

1+ years of experience in operations, business support, or a similar analytical individual-contributor role
Strong analytical skills, with the ability to use data to inform decisions and drive action
Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
Strong organizational skills and attention to detail
Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly
Clear written communication skills for documenting work and driving alignment with stakeholders

Nice To Haves

Prior exposure to one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
Experience using SQL or other data analysis tools
A track record of taking ownership and driving improvements without heavy oversight

Responsibilities

Own execution of operational workstreams across Central Operations functions, using judgment on how best to get the work done
Pull, organize, and analyze data to identify trends, gaps, and opportunities for improvement
Monitor key metrics and operational queues, and drive resolution of issues within your scope — not just flagging them upward
Identify and help implement process improvements, not just document existing ones
Own day-to-day escalations and requests, using judgment on when to resolve directly versus loop in others
Partner with cross-functional teams on ad hoc requests and initiatives