Operations Associate II - Account Transfers

Royal Bank of Canada • Edina, MN

3d • $45,000 - $70,000

About The Position

As an Operations Associate II dedicated to the Account Transfers team, you will provide processing and customer service support for exception-based complex Operations processes. You will review, verify, and record data in technology systems that support department processes. The role suits someone with strong problem-solving skills who enjoys fast-paced, challenging work.

You will provide accurate processing support for standardized and/or manual processes within a specific Operations department. You will also liaise with individuals who need research, problem resolution, or information from other Operations departments, RBC business units, external customers, or industry participants. Escalated questions are addressed independently, with assistance from a Team Lead or Manager when appropriate and in accordance with department procedures.

Requirements

• Four-year degree from an accredited university or equivalent, or a high school diploma or equivalent and three years of job-related experience.
• Ability to learn and adapt to change, with strong analytical skills for researching, analyzing, and solving problems.
• Ability to handle multiple priorities in a fast-paced, deadline-driven environment while maintaining attention to detail and confidentiality.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to work effectively with all levels of staff and management.
• Skills using Microsoft-based software products, including Word, Excel, Outlook, and Access.

Nice To Haves

• Four-year degree from an accredited university in business, finance, or a related field.
• At least one year of business, finance, customer service, and/or accounting or bookkeeping experience.
• Previous experience in the securities, banking, or finance industry.

Responsibilities

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department.
• Review, verify, and record data in technology systems supporting department processes.
• Understand department procedures and required accountabilities, and refer to department manuals for instructions and task assignments.
• Provide customer service and liaise with individuals requiring research, problem resolution, or information from Operations departments, RBC business units, external customers, or industry participants.
• Address escalated questions independently and seek assistance from a Team Lead or Manager as appropriate under established procedures.
• Suggest process changes or modifications to reduce risk.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive Total Rewards Program, including bonuses and flexible benefits.
• Competitive compensation and commissions, and stock where applicable.
• Discretionary bonus.
• 401(k) program with company-matching contributions.
• Health, dental, vision, life, and disability insurance.
• Paid time-off plan.
• Development support through coaching and managing opportunities.
• Flexible work/life balance options.
• Opportunities to take on progressively greater accountabilities and access to a variety of jobs across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level