Operations Associate II - Account Transfers

RBC • Minneapolis, MN

3d • $45,000 - $70,000 • Onsite

About The Position

As an Operations Associate II dedicated to the Account Transfers team, you will provide processing and customer service support for exception-based complex Operations processes. You will review, verify, and record data in technology systems that support department processes. This role involves accurate processing of standardized and/or manual work, following department procedures and instructions, and supporting individuals who need research, problem resolution, or information from other Operations departments, RBC business units, external customers, or industry participants. You will independently address escalated questions in accordance with established procedures, seek help from a Team Lead or Manager as appropriate, and suggest process changes to reduce risk. The position is full-time, salaried, and based at 250 Nicollet Mall in Minneapolis. The stated work schedule is 40 hours per week. The good-faith expected salary range is $45,000–$70,000, depending on factors including experience, skills, registration status, market conditions, and business needs; compensation may also include a discretionary bonus and benefits.

Requirements

• A four-year degree from an accredited university or equivalent; alternatively, a high school diploma or equivalent and three years of job-related experience.
• Ability to learn and adapt to change, with strong analytical skills for researching, analyzing, and solving problems.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining high attention to detail and confidentiality.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to work effectively with all levels of staff and management.
• Skills using Microsoft-based software products, including Word, Excel, Outlook, and Access.

Nice To Haves

• A four-year degree from an accredited university in business, finance, or a related field.
• At least one year of business, finance, customer service, and/or accounting or bookkeeping experience.
• Previous experience in the securities, banking, or finance industry.

Responsibilities

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department.
• Review, verify, and record data in technology systems supporting department processes.
• Understand department procedures and required accountabilities, and refer to department manuals for role-specific instructions and task assignments.
• Liaise with and provide customer service support to individuals requiring research, problem resolution, or information from other Operations departments, RBC business units, external customers, or industry participants.
• Address escalated questions independently and seek assistance from a Team Lead or Manager as appropriate, following established department procedures.
• Suggest process changes or modifications as appropriate to reduce risk.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive Total Rewards Program, including bonuses and flexible benefits.
• Competitive compensation and commissions, and stock where applicable.
• 401(k) program with company-matching contributions.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid time-off plan.
• Leaders who support employee development through coaching and management opportunities.
• Flexible work/life balance options.
• Opportunities to take on challenging work and progressively greater accountabilities.
• Access to a variety of job opportunities across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level