Sr Operations Specialist, Account Transfers

LPL Financial•Tempe, AZ

About The Position

The Account Transfers Department facilitates the movement of cash and securities into and out of LPL client accounts. The Senior Account Transfers Specialist helps advisors execute financial plans for their clients by initiating, reconciling, and researching ACAT and Non-ACAT asset transfer requests. The role also contributes to shaping the transfer process, creating efficiencies, and eliminating waste through continuous improvement. The specialist reviews and initiates paper and electronic asset transfer requests, researches outstanding requests to ensure assets are delivered, and communicates transfer status to Financial Advisors and contra firms. The position performs quality-control functions, participates in root-cause problem solving, shares process pain points with leadership and business partners, and serves as a resource for complex inquiries about the overall transfer process from internal and external customers and vendors.

Requirements

Experience in the financial industry and/or in processing work in a high-volume, deadline-driven environment.
Service-oriented when working with clients, other firms, service teams, offshore partners, and business units.
Strong written and verbal communication skills with clients, stakeholders, and management at different levels.
Ability to multitask across functions and assignments with competing priorities, changing demands, and tight deadlines.
Accuracy and thoroughness in completing work assignments.
Ability to develop positive working relationships and work well in a team setting.
Able to operate with minimal to no supervision.

Nice To Haves

Post-secondary education or at least three years of experience in Brokerage Operations.
Account Transfers/ACATs experience.
Experience in work environments using management principles that maximize customer value and minimize waste.
Adaptability, initiative, decision-making, customer service, and a passion for results.

Responsibilities

Review and initiate paper and electronic asset transfer requests on behalf of advisors.
Research and reconcile outstanding transfer requests to ensure asset delivery.
Communicate pertinent transfer-status information verbally and in writing to Financial Advisors and contra firms.
Contribute to root-cause problem-solving sessions to improve the transfer process.
Perform quality-control functions to ensure standard work is taking place.
Share pain points with leadership and business partners to identify solutions and pursue process improvements.
Serve as a department resource, applying complex knowledge of the transfer process to inquiries from internal and external customers and vendors.