Operations Associate - Grading & Consignment

WeTheHobby•Jersey City, NJ

2d•$20 - $20•Onsite

About The Position

The Live Break Scanning & Fan Outreach Specialist scans, verifies, and publishes live-stream break results in Haystack in real time during each show. The role also follows up with customers so they know their hits are available to view. It connects live-stream activity with the customer’s post-show experience and requires speed, accuracy, and consistent adherence to procedures. The work is performed on-site in a live-stream production environment. It is time-sensitive throughout each show, with volume ranging from dozens to well over a hundred breaks per session. The role requires sustained focus and accuracy for the full duration of live shows, which may include evenings and weekends depending on the streaming schedule.

Requirements

Strong attention to detail and the ability to maintain accuracy while working quickly during a live broadcast.
Comfort multitasking between a mobile device and a desktop computer in a fast-paced, real-time environment.
Basic proficiency with spreadsheets, including Google Sheets, CSV files, and web-based platforms.
Clear, professional written communication for direct customer messaging.
Demonstrated ability to consistently follow detailed procedures and data-handling requirements without shortcuts.

Nice To Haves

Familiarity with trading card grading, breaking, or consignment operations.

Responsibilities

Identify completed breaks and scan eligible hits, including case hits, autographs, and serial-numbered cards /50 or lower, into a properly named Haystack stack.
Download live Fanatics and Whatnot break data, upload it to the WeTheHobby dashboard, and prepare it for import using established naming conventions.
Remove customer personal information from break data before importing it into Haystack in accordance with the company’s data privacy protocol.
Import each break into Haystack, locate the correct newly created break, and bind it to the corresponding scanned stack.
Validate card ownership, identification, trades, and gifts against the internal breaking spreadsheet and Haystack AI results before publishing.
Complete a final quality check and publish each break immediately after it is completed, repeating the process throughout each stream.
Export the list of customers whose cards were scanned after each show and maintain accurate outreach tracking records.
Message customers through Fanatics or Whatnot direct messages using the approved template to let them know their hits are ready to view in Haystack.
Apply outreach frequency rules so customers do not receive more than the approved number of messages.
Follow the Real-Time Haystack Break Scanning SOP for every break and complete the Pre-Publish Quality Control Checklist before publishing.
Maintain accuracy and consistency in file handling, stack naming, and card identification across a high volume of breaks.
Identify and escalate discrepancies, errors, or process issues to the Grading & Consignment Manager or Assistant Manager.