Operations Specialist - Grading

Card Kingdom • Monroe, WA

12d • Onsite

About The Position

The Operations Specialist in the Grading department supports the organization, inventory, and distribution of Wizards of the Coast trading card game and related products. The role includes maintaining accurate physical and digital inventory, preparing and shipping orders, quality checks, handling returns and special requests, and supporting retail locations and incoming product releases. The position also involves operating inventory and sorting equipment, maintaining a safe and organized warehouse, and working with teammates and other stakeholders to meet service targets and improve operations.

This is a full-time, non-exempt, onsite union role in Monroe, Washington, scheduled for 40 hours per work week on a set shift with two consecutive weekend days. Overtime is required as needed, particularly for special projects, product releases, and after-mail holidays. Pay is $21.42 per hour, increasing to $22.99 per hour after 90 days, with a stated range of $21.42–$28.69 per hour based on tenure. The position is represented by UFCW3000 and requires monthly union dues.

Requirements

• High school diploma, GED, or equivalent work experience.
• Basic math skills.
• Ability to work overtime as needed.
• Proficiency with electronic inventory management systems and the MS Office suite.
• Strong verbal and written communication skills to interact effectively with stakeholders.
• Proven attention to detail and experience performing repetitive tasks accurately and efficiently.
• Strong time management and organizational skills, including the ability to manage multiple tasks simultaneously.
• Positive work attitude and a self-competitive mindset focused on improving performance.
• Flexibility to adapt to a dynamic warehouse environment and willingness to learn new tasks and procedures.
• Willingness to learn and follow established Card Kingdom grading standards.
• Ability to make decisions within established norms and learn from mistakes.
• Strong visual acuity and proficient 10-key skills.
• Ability to work in a sedentary role.
• Manual dexterity with consistent fine-finger manipulation and frequent repetitive wrist flexion and extension.
• Ability to stand and work on hard surfaces for extended periods, up to 8 hours per day.
• Ability to occasionally squat, kneel, bend, stoop, reach, and twist at the waist.
• Ability to occasionally lift up to 50 pounds and apply up to 40 pounds of lateral force.

Responsibilities

• Pick and restock Magic: The Gathering singles daily, ensuring physical inventory matches digital inventory.
• Prepare and package orders, and inspect them for discrepancies before shipment.
• Handle special customer requests, customer notes, and product returns.
• Work toward team-based service-level targets.
• Perform regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
• Assist with processing, auditing, and restocking various inventories.
• Create, pick, and ship products to retail locations.
• Handle incoming product releases.
• Provide customer service to vendors, mail carriers, and internal departments.
• Operate and troubleshoot card sorting machines, order verification systems, and collation equipment while following safety protocols.
• Operate warehouse equipment, such as pallet jacks, in accordance with safety standards.
• Use a Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
• Maintain a safe, efficient, clean, and organized work environment in accordance with company safety regulations.
• Develop and maintain knowledge of Magic: The Gathering products and card play.
• Participate in team meetings, projects, and continuous improvement initiatives as assigned.
• Work effectively both independently and as part of a team to solve problems.
• Carry out other assigned duties that contribute to Card Operations.

Benefits

• Paid time off, with up to 128 hours accrued during the first year and increased accruals after 1, 3, and 5 years.
• Eight paid company holidays.
• Zero-cost premium options for medical, dental, and vision insurance.
• 401(k) plan.
• Flexible Spending Accounts and Health Savings Accounts.
• Pre-tax commuter benefits.
• Supplemental life and AD&D insurance.
• Accident, critical illness, and hospital confinement plans.
• Employee Assistance Program.
• Employee discount.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED