Operations Specialist - Grading

Card Kingdom • Monroe, WA

13d • $21 - $24 • Onsite

About The Position

The Operations Specialist in the Grading department organizes, inventories, and distributes Wizards of the Coast-related trading card game products. The role includes maintaining accurate physical and digital inventory, preparing and shipping orders, and supporting inventory processing, quality assurance, and retail transfers. The position works in a warehouse setting in Monroe, Washington, and may involve operating machinery and warehouse equipment while following safety regulations. It is an onsite, full-time role scheduled for 40 hours per work week on a set shift with two consecutive weekend days. Overtime is required, particularly for special projects, product releases, and after-mail holidays. The position is non-exempt, union-represented by UFCW3000, and pays $21.42 per hour initially, increasing to $22.99 per hour after 90 days, with a tenure-based range of $21.42 to $28.69 per hour.

Requirements

• High school diploma, GED, or equivalent work experience.
• Basic math skills.
• Ability to work overtime as needed.
• Proficiency in electronic inventory management systems and the MS Office suite.
• Strong verbal and written communication skills for interacting with stakeholders.
• Proven attention to detail and ability to perform repetitive tasks accurately and efficiently.
• Willingness to learn and adhere to established Card Kingdom grading standards.
• Ability to make decisions within established norms and learn from mistakes.
• Strong visual acuity.
• Ability to work in a sedentary role.
• Proficient 10-key skills.
• Strong time-management and organizational skills, including the ability to manage multiple tasks simultaneously.
• Positive work attitude and a self-competitive mindset focused on improved performance.
• Flexibility to adapt to a dynamic warehouse environment and willingness to learn new tasks and procedures.
• Manual dexterity and consistent fine finger manipulation.
• Ability to stand and work on hard surfaces for up to 8 hours per day.
• Ability to perform frequent repetitive wrist flexion and extension.
• Ability to occasionally squat, kneel, bend, stoop, reach, and twist at the waist.
• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally apply up to 40 pounds of lateral force.

Responsibilities

• Pick and restock Magic: The Gathering singles daily, ensuring physical inventory matches digital inventory.
• Prepare and package orders.
• Inspect orders for discrepancies before shipment.
• Handle special customer requests, customer notes, and product returns.
• Meet team-based service-level targets.
• Perform regular quality assurance checks and audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
• Assist with processing, auditing, and restocking inventories.
• Create, pick, and ship products to retail locations.
• Handle incoming product releases.
• Provide customer service to vendors, mail carriers, and internal departments.
• Operate and troubleshoot card sorting machines, order verification systems, and collation equipment while following safety protocols.
• Operate warehouse equipment, such as pallet jacks, in accordance with safety standards.
• Use a Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
• Maintain a safe, efficient, clean, and organized work environment in accordance with company safety regulations.
• Develop and maintain knowledge of Magic: The Gathering products and card play.
• Participate in team meetings, projects, and continuous improvement initiatives as assigned.
• Work effectively independently and with a team to solve problems and find solutions.
• Carry out other duties as assigned to contribute to the success of Card Operations.

Benefits

• Paid time off, with up to 128 hours accrued during the first year and increased accruals after 1, 3, and 5 years.
• Eight paid company holidays.
• Zero-cost premium options for medical, dental, and vision insurance.
• 401(k) plan.
• Flexible Spending Accounts and Health Savings Accounts.
• Pre-tax commuter benefits.
• Supplemental life and AD&D insurance.
• Accident, critical illness, and hospital confinement plans.
• Employee Assistance Program.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED