Operations Assistant - Quality Assurance

Brilliant Earth•Secaucus, NJ

8d•Onsite

About The Position

Brilliant Earth's Operations team coordinates and executes day-to-day operations while maintaining relationships with partners, supporting orders from placement through delivery. The Operations Assistant will help ensure products meet the company's quality and craftsmanship standards by receiving and recording products, conducting quality checks, reviewing orders for shipment readiness, and assisting the customer care team with product-related escalations. The role involves high-volume data entry, accuracy, meeting leadership-assigned goals, and collaborating with internal teams in a fast-paced environment. The targeted compensation budget is $21 per hour.

Requirements

A drive to exceed goals and targets.
A passion for processes and a keen eye for detail in a fast-moving work environment.
Clear and concise communication with vendors and teammates, in person and through email or chat.
A collaborative, team-oriented approach.
Ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience in data entry or administrative fields.
Experience in a fast-paced, high-volume work environment.
A passion for socially and environmentally responsible organizations and products.

Responsibilities

Receive products and enter product details into the internal system.
Perform quality assurance checks on incoming and outgoing products.
Review orders to ensure they are ready to ship to customers.
Support the customer care team by phone and email with product-related escalations.
Complete high-volume data entry within specified time frames while ensuring accuracy.
Meet goals and targets assigned by leadership.
Collaborate with internal teams in a fast-paced, high-volume work environment while maintaining strong attention to detail.

Benefits

Training program and opportunities for career growth.
Regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Access to mental health resources and an Employee Assistance program with 24/7 counseling.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Disability and life insurance, 100% employer-paid.
Pre-tax commuter benefits.