Operations Assistant - Quality Assurance

Brilliant Earth•Secaucus, NJ

About The Position

The Operations Assistant supports Brilliant Earth’s Operations team in delivering quality and craftsmanship throughout the order process, from receipt of products through shipment to customers. This role receives products, records details in an internal system, conducts quality assurance checks, reviews orders for shipment readiness, and assists the customer care team with product-related escalations. The position involves accurate, high-volume data entry and collaboration with internal teams in a fast-paced environment. The targeted compensation budget is $21 per hour; the company may adjust this range at its discretion.

Requirements

Demonstrated drive to exceed goals and targets.
Passion for process and a keen eye for detail in a fast-moving work environment.
Clear and concise communication with vendors and teammates in person, by email, or by chat.
Ability to collaborate as a team player.
Ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Experience in data entry or administrative fields.
Experience in a fast-paced, high-volume work environment.
Passion for socially and environmentally responsible organizations and products.

Responsibilities

Receive products and enter product details into the internal system.
Perform quality assurance checks on incoming and outgoing products.
Review orders to ensure they are ready to ship to customers.
Support the customer care team by phone and email with product-related escalations.
Complete high-volume data entry accurately within specified time frames.
Meet goals and targets assigned by leadership.
Collaborate with internal teams in a fast-paced, high-volume environment while maintaining strong attention to detail.

Benefits

Training program and opportunities for career growth.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continuing education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Access to mental health resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Volunteer opportunities and support for local initiatives.