Operations Assistant

Tandem Physical Therapy and Pilates•Metairie, LA

6d•Onsite

About The Position

We’re looking for someone who genuinely loves people, thrives in a fast-paced environment, and takes pride in creating exceptional experiences. This is not a traditional front desk role. You’ll be at the center of our clinic—supporting patient experience, operations, administration, and marketing execution. Every day looks a little different, and that’s exactly how you like it. If you’re someone who notices what needs to be done before being asked, enjoys staying busy, and brings positive energy into every interaction, this role was built for you. At Tandem, we take a highly personalized, client-centered approach to care. We believe that real results come from building strong relationships and delivering one-on-one attention—not rushing patients through appointments. Our model blends physical therapy with wellness services like Pilates to support long-term health, performance, and recovery. We’re not just focused on treating symptoms—we’re invested in helping our clients move better, feel better, and stay better. We’re also a close-knit, collaborative team that values growth—both for our clients and for each other. We take pride in creating an environment where people feel supported, challenged, and connected, and where meaningful relationships are at the core of everything we do.

Requirements

Have a naturally warm, outgoing, and personable presence
Take initiative and don’t wait to be told what to do
Are highly organized and detail-oriented
Are comfortable having clear, confident conversations about scheduling, insurance, and payments
Thrive in a fast-paced environment where priorities can shift
Enjoy variety and being part of a team
Part-time (~30 hours per week)
Primarily weekdays between 8:00 AM – 6:00 PM (set schedule preferred)
Occasional availability for weekend educational events
On-site position (not remote)
Must have reliable transportation for off-site errands

Nice To Haves

Prefer a rigid, narrowly defined job description
Dislike interacting with people throughout the day
Avoid difficult or uncomfortable conversations
Need constant direction to stay productive

Responsibilities

Greet and welcome patients with warmth and professionalism
Create a high-touch, hospitality-driven experience (including small touches like offering coffee or ensuring comfort)
Support in-person scheduling and patient flow
Ensure every patient feels seen, cared for, and confident in their visit
Maintain accurate and organized patient records (scanning, filing, shredding)
Prepare and communicate insurance benefit summaries clearly
Collect copays and follow up on outstanding balances with professionalism and confidence
Provide invoices and ensure patients understand the financial side of their care
Keep the clinic clean, organized, and fully stocked
Manage laundry, room readiness, and daily operational tasks
Ensure the environment consistently reflects a high standard of care
Support the Marketing Director with execution tasks and errands
Run occasional off-site errands (printing, supply pickup, deliveries)
Deliver marketing materials to referral partners
Order and manage inventory of brochures, supplies, and swag
Keep in-clinic marketing materials current and organized
Capture patient experience content (photos/videos, as appropriate)
Ask happy patients for Google reviews
Communicate clearly with clinicians and team members to ensure a seamless patient experience
Support leadership (CEO and Operations Manager) with day-to-day needs
Step in wherever needed to keep the clinic running smoothly