Operations Assistant, Compass Urgent Accommodation Vouchers

Compass Family Services•San Francisco, CA

78d•$29 - $31•Onsite

About The Position

The Operations Assistant supports the Program Director and team in managing daily tasks of the Compass UAV Program. This includes administrative work, client interactions, data entry, package delivery, and a wide variety of other jobs. The role requires a high degree of flexibility and willingness to step in to support the team wherever there are gaps or additional needs.

Requirements

Impeccable attention to detail
Excellent written and verbal communication skills
Strong organizational, multitasking, and problem-solving abilities
Reliable, punctual, and team-oriented
Able to work independently, proactively, and adapt to changing processes
Proficient computer skills
Ability to maintain strict confidentiality in client and personnel matters
Ability to lift 30 pounds
Demonstrated commitment to diversity, equity, inclusion and belonging work

Responsibilities

Manage main phone lines and voicemails, check in clients, schedule appointments, and direct ineligible callers to external community resources.
Track intakes, services, and interventions in databases while conducting Quality Improvement checks to maintain funder compliance.
Deliver packages to hotels, pack food bags, manage supply orders, and organize incoming deliveries.
Liaise with hotel partners on maintenance and deliveries, disseminate client room materials, and coordinate staff transportation via Lyft.
Maintain the master program calendar, record meeting minutes, assist with resource research, and provide general support to cover team gaps.