Operations Assistant

Community Partners in Action•Hartford, CT

8d•Onsite

About The Position

Community Partners in Action (CPA) is seeking an Operations Assistant for the Hartford Alternative in the Community (AIC) program. CPA, founded nearly 150 years ago, champions criminal justice reform and advocates for the dignity of individuals. Through programs like reentry and housing, youth initiatives, a Prison Arts Program, and alternatives to incarceration, CPA positively transforms individuals and society. Annually serving over 4,000 individuals in Connecticut, CPA is supported by individuals, government, private funders, organizations, and businesses. CPA is committed to a BEDI (Belonging, Equity, Diversity, and Inclusion) culture, aiming to build an inclusive and equitable workplace and drive criminal justice reform in CT that ends racial inequities and ensures humanity and dignity for those interacting with the system. The Hartford Alternatives in the Community (HAIC) program serves male and female clients aged 18 and above involved in the Connecticut criminal justice system. Its mission is to reduce recidivism by delivering interventions that foster behavior change, utilizing an evidence-based Cognitive Behavioral Theory/Motivational model to equip clients with necessary skills.

Requirements

High school diploma or GED
Demonstrated ability to perform administrative functions
Ability to interact with multi-cultural populations
Strong communication skills
Strong emotional intelligence
Strong teamwork skills
Strong decision making skills
Strong organizational/prioritization skills
Attention to detail
Adaptability
Must share the belief that people can change and individuals in need deserve quality services and an opportunity to succeed
Must have and maintain a valid CT driver’s license
Must have and maintain reliable transportation

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide telephone coverage including screening calls and documenting messages
Provide general office management; maintain central filing system; order and manage office supplies and equipment
Attend meetings and record minutes as requested
Greet clients and visitors and connect them with the appropriate AIC staff
Maintain client and visitor logs
Maintain and update AIC forms
Create and update AIC client files
Conduct intakes of new AIC clients
Operate and manage office technology, including Microsoft Word, Excel and Outlook
Make timely accurate entries in Client Data Collection System (CDCS)
Participate in all required training
Communicate effectively with all staff, client and referral resources
Establish and maintain professional boundaries with all staff, clients and referral sources
Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems
Assist in the supervision of AIC interns as they schedule and conduct intakes or new clients
Assist in the oversight and coordination of clients in the Probation Administration Program known as JAMS and of "urine only" Bail clients throughout their commitment to the AIC