Operations Assistant, Property Management

Community Access • New York, NY

1d

About The Position

The property management department acts as the managing agent for (1) buildings that Community Access (CA) owns or controls; (2) buildings for which CA has contracted to provide property management services; and (3) individual apartments in other buildings that are part of CA’s “scattered site” supportive housing programs. The property management department is responsible for lease maintenance, rent collection, property financial reports and compliance with government regulations (such as Low-Income Housing Tax Credits, HOME, and Housing Trust Fund). The Operations Assistant – Property Management plays a vital role in the financial and operational health of Community Access's multifamily housing portfolio. This position is primarily responsible for overseeing all aspects of the rent administration process, including accurate billing, timely collection, diligent management of delinquencies, and assisting in the coordination of related legal proceedings. The Rent Administrator will also engage in supportive tenant relations, maintain precise financial records related to rent, and ensure all rent-related activities comply with relevant regulations. Performance in this role will be measured by key indicators related to rent collection efficiency, accuracy, compliance, and tenant account management. This role requires a meticulous, organized, and compassionate individual dedicated to supporting our tenants while upholding the organization's financial stability and mission.

Requirements

• Associate’s degree in Accounting, Finance, Finance, Business Administration, Real Estate, or a related field preferred or a minimum of 2-3 years of direct experience in rent administration or accounts receivable, preferably in a multifamily affordable housing setting in New York City.
• Demonstrable experience with rent collection, delinquency management, and knowledge of NYC landlord-tenant legal processes for non-payment.
• Proficiency with property management software is essential, with strong preference for Yardi.
• Thorough understanding of NYC rent stabilization, DHCR regulations, fair housing laws, and other relevant housing compliance requirements.
• Strong mathematical aptitude and attention to detail for accurate rent calculations and financial record-keeping.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal skills, with the ability to interact compassionately and effectively with tenants from diverse backgrounds, including those facing financial challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive information with confidentiality and discretion.

Nice To Haves

• Commitment to the mission of Community Access and experience working with individuals with mental health concerns is a plus.
• Experience working with various housing subsidy programs (e.g., Section 8, HRA, FHEPS) is highly desirable.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Overseeing all aspects of the rent administration process, including accurate billing, timely collection, diligent management of delinquencies, and assisting in the coordination of related legal proceedings.
• Engaging in supportive tenant relations.
• Maintaining precise financial records related to rent.
• Ensuring all rent-related activities comply with relevant regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree