Administrative Assistant-Property Management

Omaha Housing Authority • Omaha, NE

5d • $18 - $24 • Onsite

About The Position

The Administrative Assistant – Property Management provides administrative, clerical, and customer service support for the Scattered Sites and Property Management Department. This position supports daily operations by assisting management and maintenance staff, maintaining records, preparing reports, and serving as a point of contact for residents, applicants, vendors, and the public in accordance with OHA policies and applicable regulations.

Requirements

• High school diploma required
• Three (3) years of office or administrative experience required, including customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of business English, spelling, and punctuation; ability to follow oral and written instructions.
• Ability to establish and maintain effective working relationships with residents, coworkers, consultants, and contractors from diverse socio‑economic backgrounds.
• Will possess and maintain a valid driver’s license, acceptable driving record, and be insurable under OHA auto insurance policy.

Nice To Haves

• Associate’s degree in a related field preferred.

Responsibilities

• Answer telephones, greet visitors, and provide accurate information and assistance to residents, applicants, vendors, and the public in a professional manner.
• Provide appropriate forms, instructions, and referrals to applicants, residents, and visitors as needed.
• Maintain confidentiality of tenant information, files, and correspondence in compliance with OHA policies and applicable laws.
• Prepare, process, and distribute correspondence, tenant notices, reports, and other materials for the Senior Property Manager and Property Management staff.
• Develop, maintain, and organize departmental files and records in accordance with OHA record‑keeping requirements.
• Schedule meetings and appointments for Property Management staff; prepare materials and information needed for meetings with residents, applicants, directors, or staff.
• Assist with work order creation, tracking, data entry, and closure; support organization of work order documentation.
• Assist with preparation of budget reports, vacancy reports, month‑end reports, and work order productivity reports.
• Process and apply rent payments; prepare 30‑day violation notices, Tenant Accounts Receivable (TARS) reports, and assist with rent collection processes as directed.
• Assist with scheduling and coordination of vendors with Property Management and Maintenance staff.
• Maintain working knowledge of OHA policies and procedures, including Admissions and Continued Occupancy Policies (ACOP), and communicate information clearly to residents, applicants, and visitors.
• Perform assigned duties in compliance with HUD regulations, OHA policies, and applicable federal, state, and local requirements.
• Respond to telephone and email inquiries related to Scattered Sites and Property Management operations.
• Assist with special projects and provide support in other areas of the Property Management Department as assigned.
• Occasionally work evening or weekend hours, particularly during emergencies or operational needs.
• Perform other duties as required or assigned.

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED