Operations Assistant Manager Part-time - Northampton

RIVER VALLEY MARKET LLC•Northampton, MA

2d•$24 - $0•Onsite

About The Position

The Operations Assistant Manager supervises storewide personnel and overall operations for sales, service, safety, and efficiency during designated shifts. The role ensures security, cleanliness, compliance, and general store operations, and maintains the facility and equipment through minor repairs or coordination with service vendors. The position reports to the Operations Manager and supervises all store staff in the Operations Manager’s absence. It is a non-exempt, part-time position requiring open availability, including evenings and weekends.

Requirements

Previous supervisory experience.
Previous retail grocery work history.
Strong, demonstrated communication skills, including listening and giving clear instructions.
Experience developing systems and procedures and following them through to results.
Demonstrated calmness and sound decision-making under pressure.
Ability to solve practical problems in situations with limited standardization and changing variables.
Ability to read and interpret business publications, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to balance multiple priorities.
Knowledge of health department regulations for retail food stores.
Retail merchandising experience.
Outstanding customer-service skills.
General mechanical aptitude and skills with standard hand and power tools.
Current, valid Massachusetts driver’s license.
Personal vehicle that reliably transports employees to and from work and remains available during shifts.
Ability to pass a driver background investigation without citations, points, or areas of concern.
Attention to detail and accuracy.
Ability to present information effectively and respond to questions from managers, committees, suppliers, customers, and staff.
Ability to read and comprehend instructions.
Ability to work collaboratively as a team player and follow through on systems, procedures, and policies.
Ability to work efficiently and safely in a fast-paced environment and adapt quickly to changing conditions.
Ability to manage time and meet consistent weekly reporting deadlines and other time-sensitive assignments.
Ability to use computers and applicable software, specifically Microsoft Office and Google Suite.
Demonstrated ability to work with customers and coworkers from varied cultural backgrounds.
Willingness to regularly work evenings and at least one weekend shift.
Regular, predictable attendance and availability beyond scheduled hours.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to use hands or fingers to handle or feel, and to perform repetitive grasping, pushing, pulling, and fine manipulation.
Close and distance vision.
Ability to use office equipment, including a computer, Point of Sale system, scanner, fax, and copier.
Ability to work in cold, wet conditions.
Ability to lift up to 50 pounds and occasionally up to 75 pounds.
Ability to commute between Co-op locations.

Nice To Haves

Experience with natural and local foods in retail or wholesale.
Ability to speak Spanish, French, or Swahili.

Responsibilities

Mediate and resolve workplace conflicts as needed.
Oversee storewide workflow and supervise, direct, and set priorities for staff when serving as the manager on duty.
Monitor department break schedules and logs to ensure staff receive appropriately timed breaks while departments remain staffed.
Assess department conditions and address discrepancies, out-of-stocks, performance issues, and other concerns with responsible staff; follow up with the Operations Manager and other managers.
Work regular opening and closing shifts, including evenings and weekends.
Participate in applicant screening and interviews for departments as needed.
Assist with on-the-job training and staff skill development.
Ensure established store opening and closing procedures are completed.
Conduct store walks and ensure the store is stocked, clean, and orderly, including common areas, bathrooms, and outdoor areas.
Ensure customer and staff safety practices are followed, including fire, electrical, slips-and-falls, and confined-space safety.
Handle customer questions and complaints that other staff cannot resolve, and support excellent internal and external customer service.
Ensure store policies and procedures are followed and take corrective action when needed.
Address shoplifting, disorderly customers, medical emergencies, and other emergencies according to established procedures.
Support and manage customer-service functions, including cashier assistance; open a lane and ring through orders when necessary.
Cover breaks and staffing shortages in other departments, including counter service, packaging, receiving, and stocking.
Drive the Co-op’s vehicle and a personal vehicle to transport staff and/or equipment.
Represent the Co-op professionally and uphold dignity-and-respect guidelines and the Code of Conduct.
Order supplies in accordance with vendor guidelines and cost-control considerations.
As Manager on Duty, lead the store through emergencies in accordance with Emergency Action Plans.
Know food-safety regulations and ensure departments follow them for receiving, storage, and time and temperature controls.
Model warm, welcoming, informed service and support staff in meeting that standard.
Troubleshoot equipment breakdowns using procedures established by the Operations Manager.
Coordinate and oversee storewide cleaning and operational projects as directed.
Support and maintain existing systems and recommend improvements when appropriate.
Coordinate and ensure repair and maintenance services for store operations when the Operations Manager is absent.
Maintain facility and equipment repair and maintenance records and logs.
Complete minor repairs.
Participate in developing store business plans, operating budgets, and capital budgets.
Participate in developing and implementing staff training programs and store policies and procedures.
Attend and participate in department and storewide meetings.
Perform other tasks assigned by the Operations Manager.