Operations and Member Coordinator

University of Dayton•Dayton, OH

20h•Onsite

About The Position

The Digital Transformation Center (DTC), powered by the University of Dayton Research Institute, is a mission-driven hub accelerating collaboration across industry, government, and academia in support of national security and digital innovation. We are seeking a highly proactive, detail-oriented, and professional Operations & Member Coordinator to serve as the operational backbone of the DTC. This role is the front door to the organization—responsible for daily facility operations, delivering a high-quality member experience, and ensuring the space and team are consistently prepared for engagement. This role requires a high degree of ownership, professionalism, and initiative. Success depends on the ability to anticipate needs, act without prompting, maintain high standards, and follow through consistently in a fast-paced, dynamic environment.

Requirements

Bachelor’s degree OR minimum of 3 years of relevant professional experience
Minimum of 2 years in a professional, in-person customer-facing role
Minimum of 1 year of direct responsibility for office operations, front desk management, or facility coordination
Minimum of 1 year of experience supporting or coordinating in-person events or meetings (logistics, setup/teardown, attendee management)
Direct experience managing purchasing, ordering, or inventory
Experience coordinating schedules or logistics involving multiple stakeholders
Experience maintaining accurate documents, templates, or records
Ability to manage multiple concurrent responsibilities with competing deadlines
Experience using Microsoft Excel (or similar) for tracking or organization
Proficiency in Microsoft Office and Google Workspace
Experience working in a professional office, government, academic, or corporate environment
Demonstrated examples of proactively identifying and resolving issues
Reliability in maintaining consistent business hours (8:00 AM – 5:00 PM)
Ability and willingness to support hands-on operational tasks, including event setup/teardown
Ability to obtain and maintain a U.S. security clearance
Candidates for this position must be a U.S. citizen

Nice To Haves

Highly professional in demeanor, communication, and presentation
Proactive and self-directed with strong ownership mindset
Exceptionally detail-oriented and organized
Confident interacting with senior leaders and external partners
Strong follow-through and accountability
Comfortable operating in a dynamic, evolving environment

Responsibilities

Serve as primary front desk presence during core hours (8:00 AM – 5:00 PM)
Open and close the DTC facility daily
Maintain the DTC in a consistently clean, organized, and “tour-ready” state, including workspace presentation, materials, and common areas
Welcome and engage members, guests, and partners with a high level of professionalism
Coordinate and execute onboarding processes for new members
Manage and track member agreements and related documentation with accuracy
Serve as a primary point of contact for member needs, ensuring timely and professional responses
Administer and manage member surveys, including tracking and organizing results
Manage purchasing, ordering, and inventory of office and facility supplies
Own and coordinate scheduling logistics for DTC leadership and team activities
Maintain, update, and organize documents, templates, and shared materials
Ensure consistency, accuracy, and organization across operational processes
Coordinate logistics for meetings, events, and partner engagements
Manage event setup and teardown, ensuring spaces meet DTC standards
Oversee sign-in tables, name badges, and attendee materials
Serve as on-site coordination support during events
Proactively identify and resolve day-of event needs
Maintain the DTC in a constant state of readiness; identify and resolve issues without direction
Ensure accuracy, completeness, and professionalism across all work products and interactions
Proactively identify gaps, inefficiencies, or oversights and take action to resolve them
Manage multiple concurrent responsibilities with strong attention to detail and follow-through