Operations and Logistics Coordinator

Metal Exchange•St. Louis, MO

1d•Onsite

About The Position

Consider joining Metal Exchange as an Operations and Logistics Coordinator at our St. Louis, MO location. The Operations and Logistics Coordinator will be responsible for executing the transportation, customer service, contract administration, processing, and inventory management elements of the Rolled Products business unit. This role functions in a fast-paced, demanding environment to ensure business unit objectives and customer requirements are met or exceeded. Excellent communication, organizational skills, time management, and attention to detail are essential to be successful in this position.

Requirements

Bachelor’s degree or equivalent transportation and customer service experience
2-4 years in a Logistics, Transportation, Fleet or Customer Service environment
Proficiency in Microsoft Excel, Word, Outlook, and Teams for document management, email communication, calendar coordination, and cross‑functional collaboration.
Strong customer focus with the ability to understand customer needs, communicate professionally, and maintain positive working relationships.
Effective interpersonal and communication skills, including clear, concise verbal and written communication and strong active listening.
Strong organizational and time‑management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
Results‑oriented mindset with the initiative to take ownership, follow through on commitments, and drive tasks to completion.
Proven problem‑solving skills, including the ability to analyze issues, identify root causes, and implement practical solutions.
Basic understanding of transportation and logistics concepts, with a willingness to expand knowledge and functional expertise.
Must be able to pass a pre‑employment drug screen, background check, and assessment.
Must be legally eligible to work in the United States; visa sponsorship is not available.
Must have regular attendance and be available to work on-site in our St. Louis, MO office.

Responsibilities

Execute end‑to‑end shipment coordination from dispatch through delivery, ensuring compliance with customer service requirements.
Monitor shipment execution, proactively resolve delays, rejections, claims, and other exceptions, and ensure timely resolution to minimize service disruption.
Maintain productive working relationships with carriers and processors; track performance, request lane rates, and negotiate competitive transportation and processing rates.
Prepare, process, and distribute all shipping and transportation documentation required for cargo movement, contract execution, and customer compliance.
Accrue shipping and processing costs, settle shipments and contracts, and coordinate closely with Accounting, Credit, and Risk to ensure accurate financial execution and adherence to credit limits.
Provide consistent, timely communication with customers, Sales, suppliers, processors, warehouses, and carriers to support accurate order execution and customer satisfaction.
Serve as a key coordination point between Sales, Logistics, Accounting, and external partners to ensure visibility into shipment status and issue resolution.
Apply strong customer service skills to build and sustain productive, long‑term relationships with internal and external stakeholders.
Initiate and manage claims for rejected or non‑conforming material through resolution, ensuring clear documentation and follow‑
Support conversion activity by coordinating processing requirements and assisting with processing quotes for value‑added and conversion orders.
Execute end‑to‑end processing for value-added customer orders, including order entry, credit approval initiation, scheduling of processing and pickup, inventory receipt, metal conversion, documentation management, and approval of processor invoices for payment.
Maintain and reconcile inventory records across trading systems and shared reporting tools, including open order reports, processor databases, and vendor‑managed inventory programs.
Performs other duties as assigned.

Benefits

Medical, dental and vision insurance
Disability and life insurance
401(k) with matching contribution
Generous allotment of paid vacation and paid holidays
NEW! Enterprise-wide winter break between Christmas and New Year’s holidays
Competitive wages plus performance-based bonus opportunities
Ongoing training and professional development
Ample opportunity for career growth and advancement
Paid time off for all new parents
Purpose-driven, friendly, open and respectful culture
Highly engaged workforce - as indicated by best-in-class engagement scores
NEW FOR 2026! Summer Hours- Hybrid work schedule from Memorial Day through Labor Day, consisting of 3 in-office days and 2 remote days per week
NEW FOR 2026! Up to 10 remote workdays permitted between Labor Day and Memorial Day during normal business hours
Shared core values of safety, integrity, caring and growth
Leaders committed to building more diverse, inclusive teams
On-Demand pay via DailyPay
Robust recognition and reward program
Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
Tuition reimbursement
Complimentary refreshment bar with beverages and snacks
Employee discount program with hundreds of partner brands
Wellness incentive program
Regular employee celebrations and events