Operations Coordinator, Logistics Network

Flowspace•Wind Gap, PA

2d•$65,000 - $80,000•Onsite

About The Position

The Operations Coordinator on the Logistics Network Team will play an essential role in the oversight of Flowspace operations in Pennsylvania and New Jersey. This role will be responsible for supporting the performance and operations of our regional warehouse partners by monitoring SLAs, supporting client communications and supporting Inventory Control initiatives. This role will be based at a warehouse partner in the either the Wind Gap, PA or Salunga-Landisville, PA area and will require a daily presence within warehouse locations. This will require regular travel between the two locations.

Requirements

2 or more years of logistics or supply chain experience
Past inventory control, fulfillment operations or account management experience
Excellent communication, organization and time management skills
Critical thinking and problem solving ability
Strong relationship management skills
Works efficiently and with a sense of urgency
Must be based in the Wind Gap, PA or Salunga-Landisville, PA with the ability to travel to the other location and Edison, NJ
Approx 20% travel for CSP visits - local & interstate, employee team gatherings, conferences and in person customer meetings.
Must be able to operate traditional office equipment (i.e. laptop, keyboard, phone).
Must be able to work across multiple teams in a remote setting, across different time zones, within reasonable time frames/expectations.
Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)

Nice To Haves

Experience in a startup environment

Responsibilities

Manage relationships with operations personnel.
Track performance data and ensure SLAs are being met.
Triage and problem solve escalations as they arise, and implement solutions quickly and effectively.
Ensure warehouse partners meet Flowspace quality criteria.
Support client communication and requests.
Some invoice management and creation.