Network Operations Coordinator

Crooked Media • Los Angeles, CA

1d • Hybrid

About The Position

Crooked Media is seeking a Los Angeles-based Network Operations Coordinator to manage the technical publishing and platform operations for their network and subscriber experience, specifically for the Friends of the Pod subscription. This role involves uploading and managing podcast and written content across various platforms, providing technical and customer support to subscribers, and ensuring a smooth, high-quality experience for both content creators and the subscriber community. The ideal candidate is organized, technically curious, familiar with digital publishing workflows, and interested in news and politics. This position reports to the Director of Network Operations and is based in Los Angeles with a hybrid schedule.

Requirements

• 2-4 years of experience in digital media, platform support, production, or customer service (including internship experience).
• Strong interest in political news and the Crooked Media brand.
• Ability to stay organized while managing multiple publishing schedules and support requests.
• Comfort working with digital publishing platforms and learning new tools quickly.
• Excellent written communication skills for subscriber support and internal documentation.
• Strong attention to detail and commitment to accuracy when publishing content.
• A collaborative, solutions-oriented mindset.
• Ability to remain calm and responsive in a fast-paced production environment.
• A sense of humor and enthusiasm for Crooked Media’s mission.

Nice To Haves

• Familiarity with podcast publishing platforms, CMS tools, or newsletter platforms (such as Substack).

Responsibilities

• Upload and publish audio, video, and written content for Crooked Shows across subscription platforms like Supercast, Substack, and Apple Podcasts.
• Track recording and publishing schedules for key Crooked Media shows.
• Ensure ad-free audio and video versions of episodes are correctly attached to subscriber feeds.
• Link ad-free video from the Crooked Media archive YouTube channel into Supercast subscriptions.
• Attach ad-free video assets to Substack episode drafts for subscriber delivery.
• Support producers with technical questions and troubleshooting during the upload process.
• Manage administrative access and backend settings across subscription platforms.
• Maintain and update internal upload guidance documents.
• Prepare and publish subscriber-exclusive written content across platforms.
• Spotcheck and follow up regarding the archiving of final assets into the content management system.
• Work with marketing, social, and design teams to support show distribution.
• Create simple graphics or visual assets for platform posts when necessary.
• Help maintain consistent publishing standards across Crooked Media’s subscription platforms.
• Support internal teams with platform guidance and troubleshooting.
• Monitor and respond to support requests across multiple platforms (email, Substack, Discord, etc.).
• Manage and monitor email accounts, escalating issues when needed.
• Respond to Substack messages from subscribers directly on the platform.
• Manage Supercast subscriber support inquiries, including Discord Modmail and subscriber DMs.
• Work with the Supercast support team on refund confirmations and requests.
• Assist with administrative tasks for the content team.
• Work with senior staff to organize and schedule calendar and departmental meetings.

Benefits

• Paid healthcare
• 401k match
• Generous vacation and paid leave including, sick, bereavement, pregnancy loss, and disability leaves
• 20 weeks of paid parental leave
• Commuter reimbursement or paid parking
• Communications stipend
• Professional development opportunities
• Offices are closed at the end of the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed