Operations and Logistics Specialist

Russo Hardware•Janesville, WI

3d•Onsite

About The Position

The Operations & Logistics Specialist plays a key role in the daily success of our Janesville branch. This versatile, cross-functional role supports daily branch operations, handles local equipment and supply deliveries as needed, and assists customers directly at the sales counter. Designed for a proactive team player who thrives in a dynamic environment, this role ensures smooth inventory control, accurate delivery schedules, and exceptional customer service across every touchpoint.

Requirements

Strong customer service, communication, and problem-solving skills.
Computer Competency (Excel, Word, Outlook) and familiarity with retail management/ERP systems.
Knowledge of basic inventory management and supply chain practices.
Valid State Driver’s License
Ability to take direction, adapt quickly, and manage multiple priorities in a small branch setting.
High school diploma or equivalent.
1–2 years of experience in retail operations, warehouse logistics, or customer service.
Valid Class D license.
Must successfully pass a Motor Vehicle Report (MVR) Screening.

Nice To Haves

Bilingual (English/Spanish) is a plus.

Responsibilities

Coordinate daily operational activities, monitor inventory levels, process orders, and maintain stock accuracy to support branch growth.
Safely deliver customer orders, secure loads, adhere to municipal/state driving laws, and double-check order accuracy prior to departure.
Jump in at the sales counter to assist walk-in customers, process orders, and deliver knowledgeable, friendly service.
Work closely with cross-functional team members to resolve operational issues quickly and maintain a clean, efficient branch environment.
Conduct pre- and post-trip vehicle inspections, adhere to regulatory standards, and maintain company safety protocols.