Director, Logistics and Operations

Scout Motors • Charlotte, NC

2d • $180,000 - $220,000 • Onsite

About The Position

The Director, Logistics and Operations is responsible for leading Scout Motors’ Aftersales logistics, transportation, warehouse operations, service parts operations, and service parts business strategy. This role owns the end-to-end service parts ecosystem, ensuring parts availability, efficient logistics flow, scalable warehouse operations, optimized transportation networks, and a commercially strong parts business that supports long-term Aftersales growth.
Providing strategic direction and operational leadership across parts logistics, transportation, warehouse operations, inventory flow, supplier performance, service parts commercialization, pricing, margin management, and business performance. The Director will be accountable for building and scaling the operating model required to support Scout Motors’ Aftersales launch and long-term direct-to-consumer service strategy.

Requirements

• Bachelor’s degree in Operations Management, Business Administration, Engineering, Industrial Engineering, Finance, or a related field.
• Minimum of 15+ years of experience in logistics, transportation, warehousing, supply chain operations, service parts operations, service parts, parts business management, or related operational leadership roles.
• Minimum of 10+ years of leadership experience managing managers, cross-functional teams, suppliers, vendors, and complex operational functions.
• Strong understanding of service parts operations, aftermarket parts distribution, transportation management, warehouse operations, inventory management, pricing strategy, margin management, parts lifecycle, and parts commercialization.
• Proven experience leading logistics and operations in a high-growth, launch, startup, automotive, manufacturing, aftermarket, or service parts environment.
• Experience managing third-party logistics providers, transportation carriers, warehouse service providers, packaging suppliers, and strategic supplier relationships.
• Demonstrated ability to own business performance, including budget management, cost optimization, revenue growth, profitability, operational KPIs, and executive-level reporting.
• Experience implementing, integrating, or optimizing ERP, WMS, TMS, planning tools, reporting platforms, and supply chain technology solutions.
• Strong analytical, strategic planning, problem-solving, financial acumen, and decision-making skills.
• Excellent leadership, communication, presentation, negotiation, stakeholder management, and cross-functional collaboration skills.
• Ability to operate effectively in a fast-paced, ambiguous, and evolving business environment while balancing strategic priorities with hands-on operational execution.

Nice To Haves

• Experience in automotive, EV, aftermarket parts, service operations, manufacturing, or direct-to-consumer business models preferred.
• German language proficiency is a bonus and may contribute to success in the role.

Responsibilities

• Define and lead the overall strategy and execution for Aftersales logistics, transportation, warehouse operations and service parts operations, ensuring alignment with Scout Motors’ customer experience, and long-term growth objectives.
• Provide leadership, direction, and development for the teams, establishing clear priorities, performance expectations, governance routines, and accountability across logistics, operations, transportation, and service parts business functions.
• Own the end-to-end service parts supply chain strategy, including inventory flow, parts distribution, warehouse operations, transportation network, supplier coordination, packaging processes, and service parts availability.
• Develop and execute the service parts business strategy, including revenue growth, pricing strategy, margin management, parts sales performance, lifecycle management, parts portfolio commercialization, and business planning.
• Oversee transportation strategy and network optimization, including carrier management, route planning, cost management, supplier coordination, transportation performance metrics, and sustainable transportation practices.
• Lead the development and optimization of warehouse and distribution operations, including layout strategy, labor productivity, storage utilization, throughput, order fulfillment, dock-to-stock performance, order accuracy, safety, packaging, and operational standardization.
• Establish and manage key performance indicators across service parts operations, including inventory availability, service levels, order fulfillment, transportation costs, warehouse productivity, supplier performance, revenue, margin, customer satisfaction, and operational efficiency.
• Own budget planning and financial performance for logistics, transportation, warehouse operations, and parts business activities, identifying opportunities to improve cost efficiency, revenue performance, profitability, and long-term scalability.
• Manage strategic relationships with third-party logistics providers, transportation carriers, warehouse service providers, packaging suppliers, corrugate vendors, and other external partners to ensure contractual compliance, service excellence, cost competitiveness, and continuous improvement.
• Drive forecasting, inventory planning, stocking strategy, and parts availability initiatives to support service readiness, customer uptime, warranty requirements, repair performance, and business growth.
• Lead continuous improvement initiatives across transportation, warehouse operations, parts operations, supplier performance, packaging, cost management, and service parts business processes.
• Develop risk mitigation and business continuity plans for supplier disruptions, transportation delays, inventory shortages, warehouse capacity constraints, packaging availability, launch risks, and operational performance issues.
• Drive sustainability initiatives across logistics, transportation, warehouse, and packaging operations by reducing waste, improving material efficiency, optimizing transportation impact, and incorporating environmentally responsible practices.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with: Eligibility for 1 assigned vehicle
• A mobility stipend
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Director