Operations Analyst

Manulife • Boston, MA

7d • Hybrid

About The Position

John Hancock Life Insurance Company (USA) is hiring an Operations Analyst for an existing vacancy. The role supports access-control, risk, entitlement, and compliance reporting through data analysis, automation, and reporting solutions. The position is hybrid in Boston, with three days in the office and two days working from home.

The analyst designs, automates, and maintains Power BI and PAIR reporting, dashboards, data models, and compliance views. The role improves data quality, audit readiness, reporting consistency, and usability; develops data integrations and automation; analyzes account and access data; and supports testing, production releases, and migration of environments to Azure. The analyst collaborates with cross-functional teams throughout implementation and release cycles.

The position requires a master’s degree or foreign equivalent in Computer Science, Information Technology and Management, Information Systems, Data Analytics, or a closely related field, plus one year of experience as a Systems Analyst or Operations Analyst. One year of experience is also required in each of the listed technical and functional areas; these experiences may be gained concurrently.

Requirements

• Master’s degree or foreign equivalent in Computer Science, Information Technology and Management, Information Systems, Data Analytics, or a closely related field.
• One year of experience as a Systems Analyst or Operations Analyst.
• One year of business intelligence development experience using Power BI.
• One year of ETL data processing experience using data sources including data sets, data flows, MS SQL Server, and Azure Data Lake.
• One year of project management experience, including owning multiple high-stakes business deliverables across hundreds of requests.
• One year of experience conducting business analysis to identify trends, security risks, and areas for improvement.
• One year of experience developing queries and code for in-depth data analysis using SQL.
• One year of experience performing functional, regression, and integration testing, including developing and executing test plans, identifying defects, and collaborating with development teams to deliver high-quality work.
• One year of experience validating data feeds and system integrations while supporting release management and contributing to automation initiatives that streamline quality assurance processes.
• One year of experience using identity and access management systems and risk management frameworks for compliance reporting.
• One year of experience with Microsoft Power Platform, including Power Apps, Power Automate, Power Query, and Power BI Workspaces. The listed experience requirements may be gained concurrently.

Responsibilities

• Design, automate, and maintain Power BI and PAIR reporting to improve visibility into access controls, risk ratings, entitlements, and compliance, while supporting data quality and audit readiness.
• Design and deploy Power BI dashboards and visualizations to automate Key Risk Indicator (KRI) calculations, improve reporting efficiency, and standardize reporting frameworks for consistency, performance, and usability.
• Enhance server-to-segment and account-to-segment mappings and expand PAIR data models with additional fields and compliance filters for ACL policy tracking and audit requirements.
• Develop data integration and reporting automation, including integrating Azure and Active Directory permissions into PAIR to reduce manual processes and improve data synchronization.
• Develop ACL segment analysis methodologies for RR2 and enhance Risk Rating (RR1–RR7) frameworks by integrating Azure entitlements and enterprise group data across Unix, SQL, MongoDB, Cosmos DB, PaaS, and mainframe platforms.
• Identify and resolve data feed issues, including Qualys; address inventory gaps; and ensure accurate data ingestion into PAIR.
• Integrate new data sources into PAIR and analyze accounts to identify disabled, revoked, and non-compliant accounts; develop comparison reports to validate new and legacy data structures.
• Design compliance dashboards that integrate APIs from HashiCorp Vault, CyberArk, and Azure Key Vault to track non-compliant accounts; create Safes and manage account integration to support CyberArk onboarding.
• Test and validate production updates, support deployment into production, and contribute to migration of production, user acceptance testing, and development environments to Azure to maintain system stability and data integrity.
• Collaborate with cross-functional teams to implement data processing logic, including multi-home servers; perform end-to-end testing; and support quality assurance, scheduling, and deployment through release cycles.

Benefits

• Eligible employees may receive health, dental, mental health, vision, short- and long-term disability, and life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Retirement savings plans, including pension and 401(k) savings plans, and a global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
• Statutory leaves of absence.
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level