Operations Analyst

State of North Carolina•Wake County, NC

4d•Hybrid

About The Position

The Operations Analyst supports the Director of Supplemental Retirement Plans, whose programs include the NC 401(k), NC 457(b), and NC ABLE Savings Program. The position serves as a liaison with plan service providers, business partners, and the Board of Trustees, and provides operational and administrative support to the plans. It independently resolves or recommends solutions for nonstandard issues, interprets policies and procedures, coordinates solutions with other work units, and takes responsibility for the outcomes of decisions. The role performs research, data collection and analysis, and report writing; reconciles and manipulates data from internal and external software systems; and compiles and reviews information for accuracy, quality, and timeliness. It interprets guidelines, advises others about processes and services in nonstandard situations, and may communicate expectations or provide formal or informal training. The Operations Analyst manages investment operations, including custodial accounts, invoicing and payments, quarterly rebalancing, fee collection, and quarterly fund fact sheets. The position manages the Supplemental Retirement Plans budget, coordinates administrative expense monitoring and vendor invoice payments with the Financial Division, contributes to annual financial reporting and the Annual Comprehensive Financial Report, and coordinates the annual audit with the independent auditor. It also supports the NC ABLE program and builds and maintains relationships with partners, state agencies, and stakeholders. The position currently qualifies for a hybrid telework option with routine office and remote workdays; telework arrangements may change at management’s discretion. The role is exempt from the State Human Resources Act and is not subject to FLSA overtime. Additional job functions may be assigned as business needs change.

Requirements

Associate’s degree in business administration, accounting, public administration, or a related discipline from an accredited institution, or an equivalent combination of education and experience.
Knowledge of retirement and employee benefits plans, investment products, and public and business administration principles and practices.
Knowledge of accounting, auditing, and financial reporting principles and practices.
Skill in analyzing information and using computer applications, including Microsoft Office products, to support business operations and decision-making.
Ability to organize, prioritize, and manage multiple tasks effectively while maintaining accuracy and attention to detail.
Ability to communicate effectively, both orally and in writing.

Nice To Haves

Prior work experience with retirement programs or other similar programs.

Responsibilities

Support the Director of Supplemental Retirement Plans and programs including the NC 401(k), NC 457(b), and NC ABLE Savings Program.
Serve as liaison with the Board of Trustees, third-party administrators, service providers, business partners, and stakeholders.
Assist with management of relationships with the Board of Trustees and service providers.
Coordinate preparation, execution, and follow-up for Board and Subcommittee meetings.
Provide administrative support, including procurement, budget preparation, invoicing, special projects, process documentation and improvement, member and employer inquiries, and plan audits.
Research and facilitate discussions about new initiatives with the Board, service providers, and Retirement Systems Division management.
Independently resolve or develop recommendations for unprecedented and nonstandard issues, interpreting policies and procedures as needed.
Coordinate and facilitate solutions with other work units and assume responsibility for decisions and their results.
Conduct research, collect and analyze data, and prepare reports.
Reconcile and manipulate data from internal and external software systems, and integrate software applications and systems for information and records purposes.
Compile, analyze, assimilate, and compose information in varied or nonstandard formats, reviewing content for accuracy, quality, and timeliness.
Interpret guidelines and advise others about processes, services, and operations in nonstandard situations; communicate expectations and provide training as appropriate.
Manage investment operations, including custodial accounts, invoicing and payments, quarterly rebalancing, fee collection, and quarterly fund fact sheets.
Manage the Supplemental Retirement Plans budget and coordinate monitoring of administrative expenses with the Financial Division.
Prepare and ensure timely payment of invoices for vendor partners.
Work with the Financial Division on annual financial reports for internal reporting and the Annual Comprehensive Financial Report (ACFR).
Coordinate with the independent auditor on the annual audit and support financial and special projects as needed.
Support and promote the NC ABLE program and develop and maintain working relationships with partners, state agencies, and stakeholders.