Operations Analyst - Springfield Market

Bank of America • Enfield, CT

1d • $25 - $41 • Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues, researches them, and provides resolutions for issues identified within a business unit. The role supports defined procedures and routine analytics, creates reports, and completes exception processing. It assists with the coordination and implementation of products, services, and operational solutions, and supports the design, documentation, implementation, and monitoring of new products and services. The analyst provides guidance on procedural, technical, and operational changes, develops product knowledge in an operations environment, and builds relationships with partners and teammates. The role also inspects and interprets data to identify issues and trends and validate operational processes.

This position is based in the Springfield market and requires travel to financial centers within the defined market, potentially to two centers in one day. Bank of America maintains an in-office culture, with expectations shaped by role-specific responsibilities and business needs. The schedule is first shift, 40 hours per week, with flexibility to work weekends and/or extended hours as needed.

Requirements

• At least two years of recent experience in a Bank of America financial center, with particular emphasis on operations management.
• Ability to fulfill role requirements without daily managerial oversight.
• Ability to learn and adapt to new information and technology platforms.
• Ability to follow established processes and guidelines in daily self-directed activities and adhere to applicable laws and regulations.
• Ability to travel to any financial center within the defined market, potentially visiting two different centers in one day.
• Strong work ethic, motivation, initiative, focus, and attention to detail.
• Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified opportunities.
• Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

• Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
• Experience in consumer banking or financial services, mortgage, or retail.

Responsibilities

• Assist with coordination of implementation for products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand knowledge of business products within the operations environment.
• Build a network by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.
• Analyze day-to-day issues, research them, and provide resolutions.
• Support defined procedures and routine analytics, create reports, and complete exception processing.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed