Team Lead, Market Operations - Springfield, MO

Carvana • Strafford, MO

2d

About The Position

The Team Lead in Carvana’s Market Operations group runs a local Carvana hub, overseeing market launch and ongoing operations, logistics, consumer branding, team engagement and effectiveness, and the market’s overall success. The role combines daily operational leadership with big-picture planning, including assessing business trends and proactively resolving potential roadblocks while maintaining a strong employee and customer experience.

The Team Lead leads, develops, and supports a team of Customer Advocates, providing direction, feedback, performance check-ins, goals, and development opportunities. The position also includes recruiting and onboarding team members, monitoring and presenting reports to upper management, addressing complex customer issues, and participating directly in operations—including washing cars and delivering vehicles to customers.

This is a full-time salary position in a fast-paced environment. The role requires weekend availability, frequent driving, work in outdoor weather conditions, and the ability to perform the physical activities described in the job requirements. Hiring is contingent on passing a background check. The role is not eligible for visa sponsorship. In certain states listed in the posting, employees must apply for a salesperson license within their first two weeks; obtaining it is a condition of employment.

Requirements

• At least 5 years of work experience in a customer-facing team environment.
• At least 3 years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up environment where roles continually adapt.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain in a stationary position while driving for up to 3 hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• For employees in California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia, and Wisconsin: apply for a salesperson license within the first two weeks of employment and obtain it as a condition of employment.
• Pass a complete background check.

Nice To Haves

• Bachelor’s degree.
• Experience with Salesforce or Tableau.
• An analytical mind.
• Experience handling logistics.

Responsibilities

• Build positive morale and team spirit within the local market.
• Help interview, select, onboard, and train Customer Advocates, providing resources and guidance for their success.
• Develop Customer Advocates through feedback, performance check-ins, and goals that improve performance and skills.
• Recognize individual and team accomplishments using organizational programs and other effective recognition methods.
• Generate and monitor regular reports and present them to upper management.
• Serve as an expert and hands-on resource for the team, including washing cars and delivering vehicles to customers when needed.
• Drive production in a fast-paced customer service environment and keep market operations running effectively.
• Identify ways to improve the customer and Advocate team experience.
• Address and manage complex and sensitive customer-facing issues.
• Oversee local hub operations, including market launch, logistics, consumer branding, team engagement, and ongoing market success.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments, vehicle discounts, pet benefits, and other perks.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed