Operations Analyst

Bank of America•Irvine, CA

10h•Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues within a business unit, researches them, and provides resolutions. The role supports defined procedures and routine analytics, creates reports, and completes exception processing. It also supports operational solutions and products and services, and uses data to validate processes and identify issues and trends. This position is based at the Irvine, California office and requires travel to financial centers within defined markets, potentially to two centers in one day. The role is subject to FDIC hiring restrictions related to specified criminal history. The position works 40 hours per week on first shift and is paid a base hourly salary; it is not incentive eligible.

Requirements

At least two years of recent experience in a Bank of America financial center, particularly in operations management.
Ability to fulfill role requirements without daily managerial oversight.
Ability to learn and adapt to new information and technology platforms.
Ability to follow established processes and guidelines in daily self-directed activities and comply with applicable laws and regulations.
Ability to travel to any financial center within defined markets, potentially visiting two centers in one day.
Strong work ethic, motivation, initiative, focus, and attention to detail.
Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified opportunities.
Flexibility to work weekends and/or extended hours as needed.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Experience in consumer banking or financial services, mortgage, or retail.

Responsibilities

Assist with coordinating implementation of products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand knowledge of business products within the operations environment.
Build relationships with partners and teammates.
Inspect data to identify issues and trends.
Collect and interpret data to validate operational processes.
Analyze day-to-day issues, research them, and provide resolutions.
Support defined procedures and routine analytics, create reports, and complete exception processing.