Operations Analyst

Bank of America•Irvine, CA

2d•$25 - $41•Onsite

About The Position

At Bank of America, this role analyzes day-to-day issues, researches them, and provides resolution for issues identified within a business unit. The position supports defined procedures and routine analytics, creates reports, and completes exception processing. The role also supports operational implementation and monitoring of products and services, provides guidance on procedural, technical, and operational changes, and uses data to assess and validate operational processes. The position is based at the Irvine, California location and follows the bank’s in-office culture and role-specific attendance requirements.

Requirements

At least two years of recent experience in a Bank of America financial center, with particular emphasis on operations management.
Ability to fulfill role requirements without daily managerial oversight.
Ability to learn and adapt to new information and technology platforms.
Ability to follow established processes and guidelines in daily self-directed activities and comply with applicable laws and regulations.
Ability to travel to any financial center within defined markets; travel to two different financial centers in one day may be needed.
Enthusiastic, highly motivated self-starter with a strong work ethic, intense focus, and attention to detail.
Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified areas of opportunity.
Flexibility to work weekends and/or extended hours as needed.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Experience in consumer banking or financial services, mortgage, or retail.

Responsibilities

Assist with coordination of implementation for products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand business products knowledge within the operations environment.
Build a network by developing relationships with partners and teammates.
Inspect data to identify issues and trends.
Collect and interpret data to validate operational processes.
Analyze day-to-day issues, research them, and provide resolutions within a business unit.
Support defined procedures and routine analytics, create reports, and complete exception processing.