Operations Analyst - Springfield Market

Bank of America • Enfield, CT

17d • Onsite

About The Position

At Bank of America, the Operations Analyst analyzes day-to-day issues, researches them, and provides resolutions for issues identified within a business unit. The role supports defined procedures and routine analytics, and creates reports and completes exception processing. The position is based in the Springfield Market and is compensated with a base salary; it is not incentive eligible. The role is benefits eligible.

Requirements

• At least two years of recent experience in a BAC financial center, with particular emphasis on operations management.
• Ability to fulfill role requirements without daily managerial oversight.
• Ability to learn and adapt to new information and technology platforms.
• Ability to follow established processes and guidelines in daily self-directed activities and comply with applicable laws and regulations.
• Ability to travel to any financial center within defined markets, potentially visiting two different financial centers in one day.
• Enthusiastic, highly motivated self-starter with a strong work ethic, intense focus, and attention to detail.
• Strong verbal and written communication skills, including the ability to communicate effectively with partners about identified areas of opportunity.
• Flexibility to work weekends and/or extended hours as needed.

Nice To Haves

• Bachelor's degree or a business-relevant associate degree, such as business management, business administration, or finance.
• Experience in consumer banking or financial services, mortgage, or retail.

Responsibilities

• Assist with coordinating implementation of products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business product knowledge within the operations environment.
• Build a network by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.
• Analyze day-to-day issues, research them, and provide resolutions.
• Support defined procedures and routine analytics, create reports, and complete exception processing.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed