Operations Analyst- Employment

Metropolitan Transportation Authority•Brooklyn, NY

2d•Onsite

About The Position

The Operations Analyst supports and administers activities and transaction processing for the Human Resources Employment area within the HR Center of Excellence. The role gathers, validates, maintains, and enters employment-related data and transaction inputs; reviews and indexes documents; responds to inquiries; and works with other Center of Excellence teams to research and resolve issues. The analyst follows MTA and Center of Excellence policies and procedures, maintains appropriate process and technical knowledge, and completes assignments to agreed service-level and performance targets. The position is based at 149 Pierrepont Street in Brooklyn, New York, and is listed as a resume-based position represented by the Transportation Communications Union (TCU). Normal hours are 9:00 a.m. to 5:30 p.m., eight hours per day. Work outside normal hours, including evenings and weekends, may be needed, and travel to other MTA locations or external sites may be required. The stated salary range is $45,125–$52,646, with a seven-year wage progression reaching a full rate of $75,208; pay is non-negotiable under the Collective Bargaining Agreement.

Requirements

Specific work experience in HR Employment.
Working knowledge and use of PeopleSoft or related database software.
Ability to work in a team environment.
Ability to process requests consistently with general supervision.
Ability to assess problems and promptly resolve them or identify an appropriate team to resolve them.
Strong oral and written communication skills.
Strong interpersonal skills and ability to collaborate across the Center of Excellence at all levels, within and outside the organization.
Strong time-management skills and ability to manage individual assignments.
Strong attention to detail.
Ability to handle sensitive situations and maintain a high degree of confidentiality.
High school diploma or GED.
Minimum three years of experience in HR, Employment data processing, or another related area.

Nice To Haves

Understanding of MTA HR policies and procedures.
Familiarity with performance metrics and ability to meet identified targets.
Working knowledge of service request management tools.
Working knowledge and use of office productivity tools, such as MS Outlook and MS Office applications, and web-based applications.
Bachelor's degree or associate degree with relevant experience in Business or a related field.
Shared Services experience.

Responsibilities

Gather, validate, and maintain data and other transaction inputs.
Gather forms and track their status.
Enter transactions in PeopleSoft and the service request management tool.
Retrieve, index, and review scanned documents and forms.
Provide customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries.
Work across Center of Excellence teams to document, research, and resolve basic issues and errors; determine when to resolve or escalate issues.
Perform or support cyclical processing and period-end activities.
Complete assignments as delegated by the supervisor.
Comply with MTA and Center of Excellence policies, practices, and procedures.
Develop and update operating procedures and training materials as needed.
Understand the MTA and Center of Excellence vision and how individual responsibilities support long-term strategies.
Track and report the status of work.
Maintain process, functional, and technical knowledge and participate in training.
Support other team members as appropriate.
Complete assignments with high quality and within applicable Service Level Agreement guidelines and Key Performance Indicator targets.
Support additional Employment functions as needed, including civil and non-civil service processing, UCM, and Siebel.
Adhere to the team budget.
Identify and implement continuous improvement initiatives as assigned.
Participate in user groups as necessary.
Identify and document input to the knowledge management tool.