Operations Analyst - (27-SS-814000-155)
District of Columbia Water and Sewer Authority•Washington, DC
•Hybrid
About The Position
The Operations Analyst develops and analyzes reports on projects, goal initiatives, and operational activities to support operational needs across various DC Water departments. The role analyzes data, identifies trends, and provides insights to inform decisions, improve efficiency, and optimize performance in operational areas. The position is hybrid and may involve occasional visits to other sites.
Requirements
- At least three years of progressive experience related to operations analysis, focusing on operational metrics and KPIs.
- Bachelor’s degree in Civil Engineering, Business Administration, Project Management, or a related field from an accredited college or university.
- Skills in data analytics, CMMS (preferably Maximo), SCADA systems, operational excellence and asset reliability principles, risk ranking, benchmarking initiatives, cost allocating procedures, and communication.
- Proficiency with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.
- English language proficiency.
Nice To Haves
- Demonstrated experience in data analysis, establishing and tracking KPIs, visualizing data, and producing reports to inform decision-making.
- Master’s degree in Business Administration, Project Management, or a related field from an accredited college or university.
- Skills in data visualization and dashboards, visualization tools such as Tableau or Power BI, storytelling, data-driven decision-making, report writing, cross-functional collaboration, and problem solving.
Responsibilities
- Develop, update, and track operational metrics, including expenses, budgets, and KPIs, and report them to stakeholders.
- Ensure business planning tools used in operations are accurate, maintained, up to date, and available for decision-making and control.
- Analyze and report financial implications of operational activities and recommend process and efficiency improvements.
- Analyze performance metrics and benchmark data to identify operational strengths, weaknesses, opportunities, and threats.
- Use historical data and trends to forecast performance, resource requirements, and potential risks to support planning and decisions.
- Maintain data accuracy and integrity through validation checks and reconciliations.
- Support the CIP cycle by developing project requirements, conducting risk rankings, and monitoring progress.
- Assist the immediate supervisor in preparing internal and external reports, including regulatory compliance reports.
- Conduct ad hoc analyses and special projects and provide insights and recommendations on operational challenges and opportunities.
- Collaborate with internal and external resources to identify, define, and resolve complex operational problems.
- Represent the department in DC Water and industry-wide benchmarking efforts.
- Conduct basic training for new hires on departmental functions and responsibilities toward customers and the environment.
- Work with program managers to update and maintain operational documentation, including SOPs, Operating Plans, and asset lists.
- Assist in developing short- and long-term strategies to meet process and performance objectives.
- Collaborate with other departments on data sharing and provide analytical support for information systems such as SCADA and Maximo.
- Perform other related duties and projects as directed by the immediate supervisor.
Benefits
- DC Water describes opportunities to develop skills and career paths, an inclusive culture, and work that supports the community and environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
