Operations Analyst - (27-SS-814000-155)

DC Water • Washington, DC

19h • $95,000 - $110,000 • Hybrid

About The Position

The Operations Analyst develops and analyzes reports on projects, goal initiatives, and operational activities to support the needs of various DC Water departments. The role analyzes data, identifies trends, and provides insights to inform decisions, improve efficiency, and optimize operational performance. The position is at-will, exempt, non-union, and hybrid. Departments and reporting lines vary. The role has no direct supervisory responsibilities.

DC Water provides water, wastewater, and stormwater services to District of Columbia residents and visitors, as well as wholesale wastewater treatment services to communities in Maryland and Virginia. Its mission is to provide high-quality services safely, efficiently, and in an environmentally friendly manner.

The analyst develops and tracks operational and financial metrics, supports business planning and capital improvement planning, assesses operational performance and risk, and helps maintain data quality and operational documentation. The position collaborates across departments and with external resources, supports reporting and systems users, and may conduct training for new hires. Work is generally in an office environment, with occasional visits to other sites where adverse weather may be encountered. Appropriate personal protective equipment is provided for field visits.

Requirements

• Three years of progressive experience related to operations analysis, focusing on operational metrics and KPIs.
• Bachelor’s degree in Civil Engineering, Business Administration, Project Management, or a related field from an accredited college or university.
• Skills in data analytics.
• Knowledge of CMMS, preferably Maximo, and SCADA systems.
• Knowledge of operational excellence and asset reliability principles.
• Knowledge of risk ranking, benchmarking initiatives, and cost allocating procedures.
• Communication skills.
• Proficiency with Microsoft Word, Excel, Access, and PowerPoint.
• English language proficiency.
• No required licenses or certifications.
• Ability to work in a general office environment and occasionally visit sites where adverse weather conditions may occur; PPE is provided for field visits.

Nice To Haves

• Demonstrated experience in data analysis, establishing and tracking KPIs, visualizing data, and producing compelling reports for informed decision-making.
• Master’s degree in Business Administration, Project Management, or a related field from an accredited college or university.
• Skills in data visualization and dashboards.
• Experience with data visualization tools such as Tableau or Power BI.
• Storytelling skills.
• Data-driven decision-making skills.
• Report-writing skills.
• Cross-functional collaboration skills.
• Problem-solving skills.

Responsibilities

• Develop, update, and track operational metrics, including expenses, budgets, and KPIs, and report results to stakeholders.
• Ensure business planning tools used in operations are accurate, current, maintained, and available for decision-making and control.
• Analyze and report financial implications of operational activities and recommend process and efficiency improvements.
• Analyze performance metrics and benchmark data to identify operational strengths, weaknesses, opportunities, and threats.
• Use historical data and trends to forecast performance, resource requirements, and potential risks in support of planning and decision-making.
• Maintain data accuracy and integrity through validation checks and reconciliations.
• Support the CIP cycle by developing project requirements, conducting risk rankings, and monitoring progress.
• Support the immediate supervisor in preparing internal and external reports, including regulatory compliance reports.
• Conduct ad hoc analyses and special projects requested by management, providing insights and recommendations.
• Collaborate with internal and external resources to identify, define, and resolve complex operational problems.
• Represent the department in DC Water and industry-wide benchmarking efforts.
• Provide basic training to new hires on departmental functions and responsibilities toward customers and the environment.
• Work with program managers to update and maintain operational documentation, including SOPs, Operating Plans, and asset lists.
• Assist in developing short- and long-term strategies to meet process and performance objectives.
• Collaborate with other departments on data sharing and provide analytical support to DC Water staff using information systems such as SCADA and Maximo.
• Perform other related duties and projects as directed by the immediate supervisor.

Benefits

• DC Water describes opportunities to do meaningful work that benefits the environment and community.
• The organization states it is committed to helping employees develop skills for future jobs and career paths.
• The organization describes an inclusive culture that embraces diversity and recognizes employees’ contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level