Operations Analyst

Magnet Forensics

12d•$50,000 - $70,000•Hybrid

About The Position

The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail-oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders. The Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.

Requirements

2+ years of experience successfully working within order fulfillment processing
Experience working with Salesforce
Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s
Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team.

Nice To Haves

This role may require occasional support outside of normal working hours.

Responsibilities

Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
Create accurate Order Contracts
Create Accounts within Invoicing Portals
Create software licenses within various systems
Create and maintain reports through Salesforce.com
Create and maintain workflow process documents and videos
Manage the team’s inventory requirements
Invoice clients and prepare reports as needed
Respond to customer emails regarding license and fulfillment inquires
Perform clerical duties such as maintaining financial filing and record systems
Assisting the sales team with customer issues, orders, and sales requirements
Assist the finance team, as required, for example: Prepare and match credit memos
Assist with completing Vendor Forms