Operations Analyst

Howden • New York, NY

13d • $70,000 - $85,000 • Hybrid

About The Position

The Operations Analyst supports the Private Capital broking teams throughout the policy lifecycle and also assists with surplus lines compliance filing preparation. As a member of the Private Capital Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed, and service-level agreements are met according to internal standards. The analyst works with broking teams to compile relevant surplus lines filing documentation, reconcile financial information on policies, including premiums, taxes, and fees, and prepare information for filing with state surplus lines authorities. This role will be based in our New York City office (on-site with some opportunity for remote work).

Requirements

• 1-5 years’ experience. Experience in a related field preferred.
• General understanding of insurance and surplus lines rules and requirements preferred.
• Bachelor’s Degree or relevant experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

Responsibilities

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of the insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness. Proactively chase for documents ahead of due dates.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers, summarizing and consolidating proposed changes, and collaborating with brokers for review.
• Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

Benefits

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level