Operations Analyst Senior
About The Position
The Operations Analyst will support the integration and transformation of RPS Benefits General Agencies (GAs), connecting functions including Operations and Client Service, Technology, Finance, and Carrier Management. The role translates business requirements into processes, system needs, and improvements as legacy businesses consolidate into a single operating model. The position supports business process analysis, integration and transformation, data and reporting, technology requirements, and continuous improvement. This includes documenting current- and future-state workflows, identifying opportunities for standardization and automation, maintaining common metrics, supporting system implementations, and measuring the impact of operational changes.
Requirements
- Bachelor's degree and 5+ years of relevant experience, or equivalent commercial insurance experience.
- Superior organizational and problem-solving skills.
- Ability to learn business systems and workflows.
Nice To Haves
- 2–5 years of experience in operations, business analysis, transformation, and/or process improvement.
- Insurance industry experience, with exposure to employee benefits or life and health as a plus.
- Strong communication and facilitation skills for cross-functional work.
Responsibilities
- Document current-state and future-state business processes and workflows.
- Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation.
- Facilitate working sessions with business subject matter experts to define operational requirements and future-state processes.
- Develop process maps, requirements, procedures, and other operating documentation.
- Support integration as legacy GA businesses transition toward a common EBGA operating model.
- Translate business decisions into documented requirements and implementation activities.
- Track operational dependencies, issues, decisions, and requirements across integration workstreams.
- Support implementation readiness, testing, cutover activities, and post-implementation stabilization.
- Balance standardization and efficiency opportunities with the need to minimize disruption to existing client and broker service.
- Define and maintain common business metrics, KPIs, and data definitions.
- Support consolidated EBGA reporting across production, revenue, brokers, carriers, products, and operational performance.
- Analyze business and operational data to identify trends, opportunities, and potential issues.
- Partner with business and technology teams to improve data quality and reporting consistency.
- Serve as a liaison between EBGA business users and technology teams.
- Gather, document, and validate business and functional requirements.
- Support system implementations, integrations, enhancements, testing, and user acceptance.
- Identify opportunities to improve workflows through technology, automation, and better use of data.
- Maintain and help prioritize a pipeline of operational improvement opportunities.
- Support business cases for process, technology, automation, and organizational improvements.
- Measure the impact of implemented changes and identify additional opportunities for efficiency and scalability.
- Help establish repeatable processes that support organic growth and future acquisitions.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- The opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
