Operations Analyst

Water Technologies

1d • Onsite

About The Position

Veolia Water Tech is seeking a skilled, customer-focused field-based service professional to support customers in the Peterborough area. The role delivers on-site corrective and preventative maintenance, chemical water treatment support, and after-sales technical and commercial assistance. It includes managing existing chemical treatment contracts, maintaining compliance with industry standards, and supporting customer water systems safely and efficiently.

The successful candidate will provide chemical treatment analysis and monitoring, Legionella control services, and recommendations on best practices and operational efficiency. They will manage accounts and budgets, start treatment programs for new accounts, commission dosing and control installations, and train site operators on Hydrex products and Legionella awareness. The role also involves maintaining site records and completing risk assessments, reports, and other documentation; identifying opportunities for parts, consumables, upgrades, and refurbishment; and communicating progress, issues, and risks to management and sales teams.

This is a permanent, full-time, field-based position covering Peterborough, working Monday to Friday for 37 hours per week. It requires independent work, attention to detail, problem-solving, and a tactful, professional approach with customers and colleagues. The role holder must observe and enforce company and client health and safety policies and personnel policies. Visa sponsorship is not available; applicants must already have the right to work in the UK without sponsorship now or in the future.

Requirements

• Practical knowledge and experience of chemical water treatment, company products, applications, and water treatment markets.
• Strong communication and interpersonal skills, including the ability to liaise professionally with clients and internal teams.
• Punctual, professional, and customer-focused approach.
• Ability to work independently in a field-based role.
• Strong problem-solving and organisational skills, with attention to detail.
• Willingness to learn and develop within the role.
• Existing right to work in the UK without requiring visa sponsorship now or in the future.

Nice To Haves

• A qualification in Mechanical, Electrical, or Chemical Engineering, or Chemistry.

Responsibilities

• Deliver on-site service, chemical treatment analysis, monitoring, and account management to existing customers.
• Provide Legionella control services and ensure compliance with ACOP L8.
• Recommend best working practices and operational efficiencies to customers.
• Manage customer accounts in line with budgets and attend client review meetings.
• Initiate water treatment programs for new accounts and commission dosing and control installations.
• Train site operators on Hydrex products and Legionella awareness.
• Compile, maintain, and audit site log books, and complete risk assessments, work reports, and other documentation promptly.
• Provide feedback on product performance and contribute to future product development.
• Identify opportunities to quote for parts, consumables, plant upgrades, and refurbishment work.
• Communicate progress, issues, and risks to line management and collaborate with relevant sales teams.
• Observe and enforce company and client health and safety policies and personnel policies.
• Undertake other reasonable work-related tasks requested by senior management.

Benefits

• 25 days of annual leave plus UK bank holidays.
• Option to buy or sell annual leave.
• Birthday leave.
• Pension scheme, described as enhanced in the benefits package.
• Private Medical Insurance.
• Company vehicle or cash allowance; the benefits package also describes a company car benefit.
• Company bonus scheme.
• Access to a private GP and 24/7 virtual GP consultations.
• Employee discounts and recognition programs.
• Eye care and flu vouchers.
• Group Income Protection.
• Dental and travel insurance.
• Optional Group Life Assurance and Critical Illness cover for the employee and their partner.
• Personal Computer, Car Leasing, and Cycle to Work Schemes.
• Employee referral reward opportunity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed