Operations Analyst - Special Operations

World Bank Group•Washington, DC

7d•Onsite

About The Position

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. The Department of Special Operations (CSO) is housed within CRFVP and comprises a group of highly experienced financial restructuring specialists involved in IFC’s distressed investment portfolio. CSO's workout officers negotiate and implement financial restructurings of distressed investments, and a host of other solutions to preserve value, protect IFC’s interest and maintain to the extent possible, IFC development impact. CSO undertakes its workouts either independently or jointly with portfolio management units. CSO is seeking to recruit an Operations Analyst to support the overall CSO operations including portfolio, budget and knowledge management (KM) initiatives of the department. The Operations Analyst will work closely with the CSO Director, front-office and back-office teams on strategy, procedures, governance and portfolio monitoring, as well as KM initiatives. The candidate is expected to thoroughly understand the dynamics of CSO’s business processes and procedures and to be able to actively communicate and coordinate with various stakeholders inside and outside of the department.

Requirements

Bachelor’s or master’s degree and at least 2-3 years of relevant professional experience.
In depth understanding of IFC & World Bank systems, policies & procedures, and applications.
Strong operational and technical knowledge of IFC and CSO portfolio, operations and applications.
Excellent written and oral communication skills.
Demonstrates interest and educates oneself about emerging systems, technology, and databases which are relevant to the area of responsibility.
Ability to apply practical problem solving.
Demonstrates diligence, attention to detail, and thoughtful scenario analysis.
Exhibits diplomacy and responsiveness in interactions with others.
Demonstrates ability to undertake diverse tasks with a rapid changing & demanding environment on short deadlines.
Commitment to maintaining the highest ethical and professional standards.
Proven track record of strong knowledge & contribution to institutional knowledge management, sharing of lessons learned and proactivity in formulating optimization strategies to established practices.

Responsibilities

Support the Director’s strategic and operational initiatives.
Perform monitoring functions in the department to identify procedural gaps and ensure consistency of business-critical workflows.
Analyze and calibrate complex end-to-end operations to maximize efficiency in adherence to the P&P Framework/Governance.
Collaborate on Portfolio, Analytics and Compliance processes and activities.
Document and effectively articulate CSO’s unique policies and procedures, technical applications and data systems.
Conduct BIA Desk Review exercises and reflect updates on Fusion.
Conduct routine audits and reviews to verify secure user access to data and various CSO applications/platforms.
Central focal point for coordination and oversight of all CSO business processes (e.g., P&P implementation, CSO Legal document facilitation, Onboarding & Business Continuity), overseeing the implementation and adherence to established protocols & guidelines.
Lead the CSO Front Office efficiently and effectively ensure smooth coordination of office activities.
Participate in knowledge capture & dissemination efforts.
Actively engage in the KM team’s initiatives to share knowledge.
Support a variety of products and programs designed to capture and disseminate knowledge in the most efficient and timely manner.
Conduct knowledge drives, content audits and build content inventories and digital libraries.
Catalogue, categorize & tag CSO documents for application of AI, large language models, natural language processing, and machine learning.
Support the department in promoting and reinforcing CSO’s brand as a center of excellence for knowledge sharing & resolution of jeopardy cases.
Oversee CSO’s internal and external sites ensuring quality of content, usability and accuracy.
Liaise with internal and external stakeholders in producing digital content, designing and publishing site pages.
Integrate various CSO SharePoint site applications and Digital Libraries ensuring information accuracy and relevance.