Special Loans Analyst I
About The Position
Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive assessments of unique loan cases, identifying potential risks and implementing solutions in collaboration with cross-functional teams. This role assists in managing special loan accounts, including those in default, modification or unique situations requiring special handling. The Special Loans Analyst I reviews loan documentation, assesses account status and performs detailed analysis to support decision-making processes. This position collaborates closely with other departments to ensure effective resolution of special loan cases, while maintaining compliance with regulatory requirements and company policies.
Requirements
- High school diploma or GED Required
- 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background
- 1+ years' experience in the mortgage servicing industry
- Strong verbal and written communication skills
- Strong interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgement with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High-level of attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
Nice To Haves
- Associate or Bachelor’s degree preferred
- 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred
- 1+ years' experience working in a fast-paced work environment preferred
- Knowledge of MSP ARM Workstation controls preferred
Responsibilities
- Conduct comprehensive assessments of unique loan cases.
- Identify potential risks and implement solutions in collaboration with cross-functional teams.
- Assist in managing special loan accounts, including those in default, modification or unique situations requiring special handling.
- Review loan documentation.
- Assess account status.
- Perform detailed analysis to support decision-making processes.
- Collaborate closely with other departments to ensure effective resolution of special loan cases.
- Maintain compliance with regulatory requirements and company policies.
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
