Special Loans Analyst II
About The Position
Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive, in-depth assessments of complex loan cases, identifying potential risks and implementing strategic solutions in collaboration with cross-functional teams. This role handles high-risk special loan accounts, including those in default, modification or requiring unique solutions. This role conducts detailed analysis and manages the account status to support the decision-making and resolution on special loan cases. Additionally, this role maintains detailed records, prepares reports and communicates effectively with internal teams and external stakeholders to ensure compliance, resolve issues and optimize loan performance.
Requirements
- High school diploma or GED Required
- 2+ years' experience servicing adjustable rates, modifications, simple interest or similar background
- 2+ years' experience in the mortgage servicing industry
- 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
- 1+ years' experience working in a fast-paced work environment
- Solid verbal and written communication skills
- Solid interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgement with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High-level of attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
Nice To Haves
- Associate or Bachelor’s degree preferred
- Knowledge of MSP ARM Workstation controls preferred
Responsibilities
- Conducting comprehensive, in-depth assessments of complex loan cases
- Identifying potential risks and implementing strategic solutions in collaboration with cross-functional teams
- Handling high-risk special loan accounts, including those in default, modification or requiring unique solutions
- Conducting detailed analysis and managing account status to support decision-making and resolution on special loan cases
- Maintaining detailed records
- Preparing reports
- Communicating effectively with internal teams and external stakeholders to ensure compliance, resolve issues and optimize loan performance
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
