Operations Analyst - Programs

Amerisure Insurance•Farmington Hills, MI

1d•Hybrid

About The Position

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. We are recruiting for an Operations Analyst – Programs, to join our team. This role will be hybrid if near a local office or for the right candidate can be remote from most locations in the U.S. POSITION SUMMARY: Supports the Programs organization by assisting with reporting, data management, bordereau tracking, and operational coordination. Collaborates with internal teams, external partners, and leadership to ensure timely data flow, support audit readiness, and contribute to the improvement of operational processes and tools.

Requirements

Associate’s degree or equivalent years of experience.
1 year in insurance, technology, operations, or analytics
Early career experience in data, reporting, or operations
Strong analytical and problem-solving skills
High attention to detail and data accuracy
Comfortable working with data, systems, and technology platforms
Organized, proactive, and able to manage multiple priorities effectively
Strong written and verbal communication skills
Intermediate Strong Excel skills (e.g., formulas, pivot tables)

Responsibilities

Produce recurring and ad‑hoc operational reports using established templates; validate data for accuracy and completeness; and fulfill reporting requests focused on accuracy rather than interpretation.
Provide technical support to agency partners and Programs teams by logging, tracking, and troubleshooting system issues; coordinating with IT and vendors to resolve problems; and supporting user acceptance testing and system enhancements.
Collaborate with underwriting, compliance, IT, finance, and external stakeholders to maintain accurate data flow; follow up on tasks and dependencies to meet operational timelines; and communicate status updates and risks to appropriate stakeholders.
Monitor and track bordereau submissions from MGAs; review, validate, and reconcile data; identify discrepancies and drive resolution; support data clean‑up efforts; and maintain data issue logs through resolution.
Identify opportunities to improve workflows, controls, and reporting processes; support enhancements to operational tools and platforms; and assist in documenting and implementing approved process improvements.
Update and maintain form specifications, process documentation, and user guides while ensuring alignment with compliance, regulatory, and audit requirements.
Assist with audit preparation through data gathering and documentation; maintain audit trackers and evidence repositories; and support timely follow‑through on audit findings and action items.