Director, Operations - Payer Programs
Walmart•Bentonville, AR
•Onsite
About The Position
The Director, Operations, will lead the operational strategy and execution for Walmart Health & Wellness payer initiatives. This role partners closely with Strategy, Modeling, and cross-functional stakeholders to translate annual operating plan (AOP) priorities into scalable processes, measurable performance, and sustained operational excellence. You will drive efficiency, standardization, and digital transformation across payer teams—while ensuring compliance, risk mitigation, and strong business continuity planning.
Requirements
- Proven leadership in operations, program execution, and process optimization in complex, cross-functional environments.
- Experience building KPI frameworks, dashboards, and performance management rhythms.
- Demonstrated success standardizing workflows and driving operational excellence (Lean/Six Sigma preferred).
- Strong cross-functional influence across compliance, legal, finance, HR, IT, and commercial teams.
- Experience implementing enterprise systems and leading vendor performance management.
- Ability to translate strategy into execution, including planning cycles (AOP/long-range planning).
- Strong risk management mindset, including business continuity planning.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Working on cross-functional teams or projects
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Partner with Directors and Senior Directors to develop and implement payer operational plans.
- Align payer processes to Health & Wellness and Walmart enterprise goals (growth, cost reduction, efficiency).
- Identify inefficiencies and bottlenecks across payer teams and implement improvements.
- Drive payer-related AI and digital transformation initiatives.
- Serve as a bridge between strategy and execution teams to accelerate delivery.
- Report departmental and team performance to the leadership team with clear insights and actions.
- Ensure operations comply with applicable regulations and internal policies.
- Evaluate and deploy tools for automation, analytics, and workflow management.
- Build scalable systems and processes that support growth.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Director
