Director Facilities - Centralized Operations & Programs

Nordstrom•Seattle, WA

1d•$150,000 - $245,000

About The Position

The Director, Facilities Centralized Ops & Programs directly owns and drives execution of Nordstrom's centralized Facilities programs: Soft Services (janitorial, pest control, and other supplier-managed services), Utilities (one of the largest categories of Facilities operating spend), Safety (EH&S), Engineering Services (HVAC, MEP, and other core building systems. This role is the accountable owner for the performance, standards, and supplier relationships that sit within these programs, and serves as the central coordination point for the broader Facilities Operations organization. The Director builds and sustains a shared operating model across program owners, driving strategic alignment, governance, delivery accountability, and reliable partnership with internal and external stakeholders — bringing together direct program ownership, business integration, and change management so Facilities Operations runs with one consistent rhythm and a single, reliable point of accountability.

Requirements

Bachelor's degree in Business, Operations Management, Facilities, Engineering, or a related field, or equivalent experience.
10+ years of progressive experience in program management, business operations, or PMO leadership in a large, multi-site environment.
5+ years of people leadership experience with direct reports.
Demonstrated success owning and operating outsourced or vendor-delivered service programs (e.g., soft services, utilities, engineering services) at scale.
Demonstrated success building or evolving a PMO operating model in a matrixed organization.
Excellent verbal and written communication skills; comfortable presenting to VP and SVP-level leaders.
Organizational Change Management experience.
PMP certification or equivalent preferred; Certified SCRUM Master a plus.
Experience in a corporate facilities, real estate, or retail operations environment preferred.
Familiarity with FM vendor management (e.g., CBRE, JLL) and outsourced service delivery models for soft services, utilities, and engineering services preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and project management platforms.

Nice To Haves

PMP certification or equivalent preferred
Certified SCRUM Master a plus
Experience in a corporate facilities, real estate, or retail operations environment preferred
Familiarity with FM vendor management (e.g., CBRE, JLL) and outsourced service delivery models for soft services, utilities, and engineering services preferred

Responsibilities

Directly own end-to-end performance and delivery of Soft Services (janitorial, pest control, and related contracted services), setting service standards, managing supplier performance, and ensuring consistent execution across all Nordstrom locations.
Own the Utilities program, including spend management, vendor and consumption performance, and identification of efficiency and cost-savings opportunities — given its scale as one of the largest Facilities operating spend categories.
Own the Safety (EH&S) program, ensuring consistent compliance standards, incident tracking, and training support across the store and facilities portfolio.
Own Engineering Services, including HVAC, MEP, and other core building systems, ensuring reliable operations, preventive maintenance standards, and vendor accountability.
Partner with Directors (Store Facilities, Supply Chain & Corporate Facilities) to sequence program delivery, resolve competing priorities, and ensure adherence to agreed milestones.
Identify risks, dependencies, and decision points early within owned programs; escalate and facilitate resolution at the appropriate level.
Coordinate closely with external partners (CBRE, JLL, and others) on program delivery, scope management, and vendor performance and spend accountability.
Establish and maintain a coordinated PMO operating model, including shared governance frameworks, intake processes, and prioritization practices across Facilities program teams.
Serve as the primary point of partnership for business stakeholders seeking clarity on Facilities program ownership, prioritization, and delivery timelines.
Define role expectations for Program Owners; document, communicate, and hold accountability to a consistent way of working across the team.
Drive cross-functional alignment across Engineering Services, Workplace Management, Technology Development, Supply Chain, Corporate Facilities, Nordstrom Stores, and Nordstrom Rack.
Build and maintain PMO success metrics and tracking cadences to evaluate progress, surface risks early, and highlight opportunities for optimization across owned programs.
Lead business integration efforts including strategy development, program development, and change management for new and evolving Facilities initiatives, including driving team and stakeholder adoption of AI-enabled tools and new ways of working.
Drive performance reporting and governance, including OpEx budget tracking for Soft Services, Utilities, Safety, and Engineering Services, in partnership with the financial performance team.
Build and lead the Facilities Business Operations team, bringing previously independent program owners into a coordinated structure with clear roles, accountabilities, and resources aligned to business priorities.
Clarify scope, accountabilities, and growth paths for direct reports; provide ongoing feedback and formal performance management aligned to Nordstrom competency expectations.
Define the skills and capabilities the function needs as the PMO matures; close gaps through targeted hiring and focused development, and mentor team members to optimize both business outcomes and individual growth.
Model inclusive leadership and apply situational management, delegation, and clear communication to create the conditions for the team to do their best work in a high-volume, multi-stakeholder environment.
Build and sustain strong partnerships with Facilities leaders, Finance, HR, and external partners, inclusive of Strategic Sourcing.
Prepare and deliver program updates, business cases, and recommendation materials for executive review, adjusting communication style to meet the needs of different audiences.
Represent Facilities Programs in cross-functional forums; bring clarity and structure to ambiguous or complex organizational questions.
Work with partner teams to understand key interdependencies, identify potential issues, and align with enterprise needs.