Operations Analyst Intern - Summer of 2027

Jewelers Mutual • Neenah, WI

5d

About The Position

The Operations Analyst Intern will analyze trends and optimize current processes, focusing on efficiency and cost reduction to increase customer satisfaction. The intern will work with the team to identify trends, bottlenecks, and improvement opportunities; help develop and evaluate alternative workflow solutions; and collaborate with internal teams and customers to understand needs and align operations with business goals. The role also supports analysis of shipping, claims, and carrier performance data, root cause analysis of operational inefficiencies, logistics projects, and the creation and maintenance of standard operating procedures and process documentation for the product.

Jewelers Mutual describes itself as a technology-focused organization committed to data-driven improvement, innovation, and customer experience. Its culture emphasizes agility, accountability, relevancy, continuous learning, and helping employees grow and contribute.

Requirements

• Must be pursuing a Bachelor’s degree in information systems, business administration, supply chain management, or a similar field.
• Graduation date must be between December 2027 and May 2029.
• Proficient using Microsoft Office products.
• Strong communication skills.
• Strong attention to detail.

Responsibilities

• Work with the team to define and identify trends, bottlenecks, and areas for improvement.
• Assist with developing solutions by preparing and evaluating alternative workflow solutions.
• Collaborate with internal teams and customers to understand needs and align operations with business goals.
• Assist in gathering, cleaning, and analyzing large datasets related to shipping, claims, and carrier performance.
• Conduct root cause analysis of operational inefficiencies and propose data-driven solutions to streamline workflows.
• Support the team on specific logistics projects.
• Help create and update standard operating procedures and process documentation for the product.

Benefits

• Collaborative culture with talented, passionate peers who value ownership and continuous learning.
• Work at a Great Place to Work® Certified organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern