OPS - OPERATIONS ANALYST II - 73991016

State of Florida•Tallahassee, FL

4d•Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, visit our website. This is an OPS position working in the Department of Revenue's Information Services Program (ISP) with the Production Support unit in Tallahassee, FL. This position supports DOR Child Support Program by monitoring and managing a Cherwell ticketing que. Candidate will review and update batch job requests using Cherwell variants using SAP system. Duties include but are not limited to triaging batch job failures, creating user requests and quality assurance tickets for produced documents. Verify batch job processing through ISP's automatic job scheduler software (OPCon). Candidate must be able to effectively communicate with customers and users both written and verbally.

Requirements

One year of data processing experience (excluding data entry) or batch job operations experience.
Two years of customer service.

Responsibilities

Monitoring and managing a Cherwell ticketing queue.
Reviewing and updating batch job requests using Cherwell variants using SAP system.
Triaging batch job failures.
Creating user requests and quality assurance tickets for produced documents.
Verifying batch job processing through ISP's automatic job scheduler software (OPCon).
Effectively communicating with customers and users both written and verbally.