Operations Analyst, Associate

Western Alliance Bank • Westlake Village, CA

1d • Onsite

About The Position

As an Operations Analyst, Associate you'll be responsible for researching, collecting, and analyzing data for ensuring seamless day-to-day operations. You'll collaborate with the line-of-business and technology teams (Operations Team, Business Intelligence, external vendors’ technology teams). Your primary responsibilities include gathering requirements from the line of business, documenting the requirements, and converting those requirements into technological requirements for our engineering teams. Once requirements are built by engineering, you'll conduct UAT testing when needed. You'll evaluate any new potential vendors the line(s) of business wants to onboard. In addition to requirement gathering, Business Analysts will diagnose, troubleshoot and solve any system-based issues with assistance from internal technology teams. Coordinate and collaborate with external vendors, Information Technology, Business Intelligence, and business units. Develop business requirement documents (BRDs) for technical teams as well as request for proposal (RFP) documents for potential suppliers. Manage and perform user acceptance testing with software upgrades and version releases. Provide end-user support, monitor systems, respond to inquiries, resolve and escalate reported incidents within established SLAs. Managing multiple ticketing queues involving internal and external stakeholders. Quarterly Audit completion for various lines of business.

Requirements

• 2+ years of related experience or similar field.
• Bachelor's degree in related field required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate Microsoft Office Suite or products or similar products.
• Entry level experience using SQL.
• Intermediate speaking and writing communication skills.

Responsibilities

• Researching, collecting, and analyzing data for ensuring seamless day-to-day operations.
• Collaborating with the line-of-business and technology teams (Operations Team, Business Intelligence, external vendors’ technology teams).
• Gathering requirements from the line of business, documenting the requirements, and converting those requirements into technological requirements for engineering teams.
• Conducting UAT testing when needed.
• Evaluating any new potential vendors the line(s) of business wants to onboard.
• Diagnosing, troubleshooting and solving any system-based issues with assistance from internal technology teams.
• Coordinating and collaborating with external vendors, Information Technology, Business Intelligence, and business units.
• Developing business requirement documents (BRDs) for technical teams as well as request for proposal (RFP) documents for potential suppliers.
• Managing and performing user acceptance testing with software upgrades and version releases.
• Providing end-user support, monitoring systems, responding to inquiries, resolving and escalating reported incidents within established SLAs.
• Managing multiple ticketing queues involving internal and external stakeholders.
• Quarterly Audit completion for various lines of business.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving invaluable hands-on experience to help grow career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level