Operations Administrator

Superior Plus Propane Talent Acquisition

4d

About The Position

Reporting to the District Manager, the Operations Administrator uses established policies and procedures to process service work orders accurately and on time. The role also maintains customer account information to ensure it is current and accurately reflects account status. The position supports regulatory compliance, inventory oversight, billing coordination, process improvement, performance reporting, stakeholder issue resolution, and administrative coordination. Support may also extend to the Geneva, NY rail terminal for regulatory, compliance, and audit-related responsibilities.

Requirements

• High school diploma or GED, or equivalent work experience in administrative or operations support roles or related fields.
• One to three years of work experience in operations, service coordination, or administrative support is an asset.
• Experience with work order processing, inventory management, and conformity documentation.

Nice To Haves

• Familiarity with ERP systems and handheld data entry tools is preferred.
• Prior exposure to cross-functional collaboration with Delivery, Service, and Finance.

Responsibilities

• Support FRA, NJDCA, and NJDOT compliance documentation, regulatory filings, audit preparation, and resolution of related compliance matters; support the Geneva, NY rail terminal with similar responsibilities when needed.
• Validate and update customer account information, obtain missing details, and maintain system integrity.
• Oversee liquid inventory across meters, trucks, yards, and distillates, including month-end entries, reconciliation, and investigation of discrepancies or handheld entry errors.
• Advise billing of throughput deliveries and communicate discrepancies to relevant stakeholders.
• Identify workflow gaps and implement corrective actions with cross-functional teams to streamline processes and improve efficiency.
• Track KPIs, prepare performance reports for leadership, analyze error trends, and implement preventive measures.
• Serve as the primary escalation point for internal and external stakeholders, coordinating with Operations, Finance, and Supply teams to resolve complex issues.
• Ensure processes conform to corporate policies, audit requirements, and regulatory standards.
• Guide team competency and process adherence through structured training and development programs.
• Perform administrative and coordination tasks such as managing OT codes, searching LSDs, supporting affinity groupings, reviewing EODs and PD tool updates, and monitoring Costco deliveries, if applicable.
• Perform other related duties as assigned.

Benefits

• Competitive compensation and total rewards package.
• Flexible schedules.
• Access to LYRA employee assistance programs and resources supporting physical, mental, financial, and social well-being for employees and their families.
• Professional development, training, and career growth opportunities.
• Supportive and inclusive work environment focused on collaboration, respect, and open communication.
• State-of-the-art tools and technologies.
• Safety-focused organization with a 24/7 safety mindset.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED