Operations Administrator

AFL Telecommunications • Addison, TX

2d • Hybrid

About The Position

The Operations Administrator provides administrative, operational, and project support to AFL's U.S. Wireless Services organization. The role partners with Operations and Administrative leadership to coordinate processes, maintain accurate documentation, and ensure timely communication with internal and external stakeholders. It supports project execution through data management, onboarding, reporting, scheduling coordination, and operational workflows for wireless construction, modification, maintenance, and deployment programs.

Requirements

• At least 2 years of operations support or project administration experience in a services organization.
• Experience working in a fast-paced, multi-project environment.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong customer service orientation and professionalism.
• Ability to work independently and collaboratively across multiple teams.

Nice To Haves

• Associate degree in Business Administration, Operations Management, Project Administration, or a related field; equivalent experience may substitute for education.
• Experience in construction or telecommunications services organizations.
• Experience with project tracking systems, ERP platforms, or workforce management systems.

Responsibilities

• Coordinate project startup activities, including customer setup or updates and labor tracking requirements.
• Maintain project documents, including quotations and bids, project specifications, permits, customer orders and change requirements, customer tax exemption certificates, and field reports.
• Monitor operational communications and inboxes and route purchase orders, work orders, change orders, and other items to appropriate stakeholders.
• Track project milestones and assist with schedule updates.
• Assist with customer closeout documentation, including invoice processing.
• Support resource scheduling and workforce coordination.
• Prepare the weekly payroll file and coordinate electronic submission activities with HR.
• Support onboarding for new employees and subcontractors.
• Maintain the vacation calendar and track requests and accrual balances.
• Provide administrative support to leadership and project teams, including meeting coordination, agenda preparation, action-item tracking, and follow-up.
• Serve as a liaison among operations leadership, field personnel, and support functions.
• Coordinate travel arrangements and project logistics when required.
• Support customer communications and document distribution.
• Serve as the primary HR liaison and support corporate programs.
• Support accurate and timely operational reporting, compliant project documentation, timely administrative activities, efficient project execution, customer satisfaction, data integrity, and operational process compliance.

Benefits

• Hybrid in-office schedule for qualifying employees.
• 401(k) company match up to 4%, dollar for dollar.
• Professional development, training, and tuition reimbursement programs.
• Medical, dental, vision, and life insurance policy options.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree