Operations Administrator

Quad•United States,

5d•$80,000 - $85,000•Onsite

About The Position

This role develops and strengthens client relationships, provides quality service, and addresses and solves client problems/issues. Operations Administrator must demonstrate a thorough understanding of client needs and QuadMed’s tools/processes and products/solution and creates solutions that fulfill our client’s needs. The Operations Administrator must identify additional opportunities to improve client’s management population health and for aligning QuadMed’s core competencies with client’s goals and objectives. This position is responsible for the day-to-day relationship with the client. Operations Administrator must also coordinate a collaborative relationship with internal account team & lead weekly or bi-weekly communications on client asks and expectations to insure completion.

Requirements

High school diploma
Relevant experience in client services required; experience in health care/health plans preferred.
Salesforce and Epic experience preferred
Make sound and logical judgments as it pertains to budgets, contracting, negotiating and communicating with clients
Strong interpersonal, written, and oral communication skills
Facilitate discussion and partner with teams
Detail oriented
Knowledge of health and wellness center operations and can execute strategies, budgets and execute deliverables
Identifies industry and healthcare trends to set 1/3/5-year key account plans for client
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Nice To Haves

Bachelor's degree in business or health services administration or related field is preferred

Responsibilities

Fosters and grows client relationships in partnership with Operations Managers
Develops relationships with brokers, consultants, and vendors in partnership with Operations Managers
Develops strategy and framework to collaboratively engage clients in creating joint solutions that delivers on strategy
Manages a book of business up to $1M
Drives development and implementation with OM’s on new client schedules, programs and goals
Administers eligibility, schedules, and health and wellness center programs
Evaluates client concerns and leads resolutions of open Client Action Log items, ensuring collaboration with clients, team members and stakeholders.
Oversees of operational dashboard metrics in partnership with Health Center Manager
Data analytics, identifying variance, trends, and opportunities for business and development
Monthly, quarterly, and annual client report data validation, preparation and development
Client invoice review and modification; B03 is the process QM follows to amend invoices
Working knowledge of Salesforce
Familiarity with Epic reporting
Initiates client Amendments following KIS process
Manages client eligibility file and monitor for changes/errors that may impact business
Partners with Health Center Manager on plans to achieve operational performance guarantees and utilization goals for the health center
Meets Performance Guarantees related to report timeliness
Visits to the health center to assist with conducting facility audits as needed