Commercial Service Admin Assistant- Nashville, TN.

Parking Management•Nashville, TN

5d•Onsite

About The Position

The Operations Administrative Assistant is a full-time, non-exempt, hourly, non-driving administrative role supporting various account sites. The position ensures site administrative functions are completed promptly, including hiring, revenue and payroll tracking, claims prevention and abatement, and maintaining relationships with associates and account management. The role works 40 or more hours on site at various accounts and reports to the City Manager or Area Manager. It may directly supervise up to 50 associates and has responsibilities related to interviewing, hiring, training, work assignment, performance, discipline, and resolving complaints and problems. The position requires a high school diploma or GED. One year of previous supervisory and related customer-service or hospitality experience is preferred, as is management- or leadership-related training, certifications, or business experience. A valid driver’s license, reliable transportation, an acceptable motor vehicle record, a clean background check, and the ability to drive a manual-transmission vehicle are required, despite the role being described as non-driving. No special certifications are required. Work takes place at various account sites, with regular exposure to outdoor conditions including extreme heat and cold, frequent wet or humid conditions, noise, and moving vehicles. The role requires standing for up to eight hours at a time, moving between vehicles and parking areas, getting in and out of different vehicles, and lifting up to 50 pounds as needed. A personal cell phone may be required for work communications and assigned applications; necessary work-related phone use is reimbursed under company policy and applicable law. All required work time must be recorded.

Requirements

High school diploma or GED.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Maintain a clean background check.
Ability to drive a manual-transmission vehicle.
Ability to use Windows, Office products, and assigned company technology, and to learn and train associates on new technology.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions.
Ability to meet the physical demands of the role, including standing for up to eight hours, moving to and from vehicles and parking areas, getting in and out of vehicles, and lifting up to 50 pounds as needed.
Ability to communicate verbally and hear clearly in noisy and chaotic environments.
Ability to meet the job's vision requirements, including close, distance, and peripheral vision, depth perception, and adjusting focus.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

At least one year of previous supervisory and related customer-service or hospitality experience.
Management- or leadership-related training, certifications, or business experience.

Responsibilities

Email daily parking totals to hotel general managers for reconciliation and posting.
Ensure hotel overnight revenue is reconciled daily and RSSs are updated every 48 hours.
Set up and conduct market interviews for hotels, events, and Erlanger to ensure adequate staffing.
Schedule and conduct hotel new-hire training, meeting the stated expectation for the first 90 minutes and on-the-job training.
Ensure hotel payroll is approved at least every 48 hours.
Respond to private-event requests within 24 hours and provide quotes within 48 hours.
Conduct the monthly WCO in partnership with the HR team.
Update the Trip Advisor Tracker with market surveys every Monday.
Perform claims abatement and prevention.
Work 40 or more hours on site at various accounts.
Ensure associates complete onboarding tasks and are properly trained and certified before their first shift.
Book, schedule, and bill private events where applicable.
Maintain a work-friendly atmosphere and team environment.
Maintain strong communication with associates and clients.
Assist with basic customer-service issues.
Review associate punches, claimed tips, minimum wage, and car counts weekly; follow up with associates and submit information by established deadlines.
Manage revenue for all accounts, including establishing reporting capabilities for each shift.
Interview, hire, train, plan, assign, and direct work for associates; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned by the City Manager or Area Manager.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental life insurance and critical illness coverage.
Bonus opportunities, where applicable.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University of up to $5,250 per year, subject to program eligibility.
Nationwide discounts through Perks at Work.
Reimbursement for necessary work-related phone use under company policy and applicable law.
Leave in accordance with applicable federal, state, and local law and company policy, including applicable sick leave, family and medical leave, and paid family leave requirements.