Commercial Service Admin Assistant- Nashville, TN.

Parking Management Company • Nashville, TN

6d • Onsite

About The Position

Parking Management Company (PMC) is a national provider of hospitality-focused parking services, including valet and self-parking management, shuttle services, event parking, and porter/bell services. The Operations Administrative Assistant is a full-time, non-exempt, hourly, non-driving administrative role working on site at various account locations. The position ensures administrative functions are completed promptly, including staffing and onboarding, revenue tracking and reconciliation, payroll review, claims prevention and abatement, and maintaining relationships with associates and account management. The role also supports customer service and private event coordination and directly supervises up to 50 associates.

The position requires a high school diploma or GED. A minimum of one year of previous supervisory and related customer service or hospitality experience is preferred, as are management, leadership, business-related training, or certifications. A valid driver's license, reliable transportation, an acceptable motor vehicle record, a clean background check, and the ability to drive a manual-transmission vehicle are required, despite the role being described as non-driving.

Work is performed at various account sites and includes regular exposure to outdoor weather, including extreme heat and cold, wet or humid conditions, noise, and moving vehicles. Physical requirements include standing for up to eight hours, moving quickly between vehicles and parking areas, getting in and out of different vehicles, lifting up to 50 pounds as needed, and communicating and hearing in noisy environments. A personal cell phone may be required for work communications and applications; necessary work-related use is reimbursed under company policy and applicable law.

The position is classified as non-exempt. Overtime must be approved in advance, but all overtime worked must be recorded and paid. The posted hourly rate depends on relevant experience, qualifications, and account assignment; no specific rate is provided. Benefits and eligibility are governed by applicable plan terms and company policies.

Requirements

• High school diploma or general education degree (GED).
• Valid driver's license and reliable transportation.
• Maintain an acceptable motor vehicle record, defined as no more than three moving violations within a three-year period.
• Maintain a clean background check.
• Ability to drive a manual/stick-shift automobile.
• Ability to use Windows, Office products, and assigned company technology, and to learn and train associates on new technology.
• Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions.
• Ability to lift up to 50 pounds as needed.
• Ability to stand for up to eight hours at a time, move quickly between vehicles and parking areas, and get in and out of different types and sizes of vehicles.
• Required vision abilities include close, distance, peripheral, and depth vision, and the ability to adjust focus.
• Ability to communicate verbally and hear clearly in noisy and chaotic environments.
• A personal cell phone may be required for work-related communications and assigned applications.
• Demonstrated problem-solving, technical, customer-service, teamwork, leadership, people-management, organizational, adaptability, dependability, and safety skills.

Nice To Haves

• At least one year of previous supervisory and related customer service or hospitality experience.
• Management or leadership-related training, certifications, or business experience.

Responsibilities

• Email daily parking totals to hotel general managers for reconciliation and posting.
• Complete hotel overnight revenue reconciliation daily and update RSS’s every 48 hours.
• Set up and conduct market interviews for hotels, events, and Erlanger to ensure appropriate staffing.
• Schedule and conduct hotel new-hire training, including the 100% expectation on the first 90 minutes and on-the-job training.
• Approve hotel payroll at least every 48 hours.
• Respond to private event requests within 24 hours and provide quotes within 48 hours.
• Conduct the monthly WCO in partnership with the HR team.
• Update the Trip Advisor Tracker with market surveys each Monday.
• Perform claims abatement and prevention.
• Work 40 or more hours on site at various accounts.
• Ensure associates complete onboarding tasks and are properly trained and certified before their first shift.
• Book, schedule, and bill private events where applicable.
• Maintain a work-friendly atmosphere and team environment.
• Maintain strong communication with associates and clients.
• Assist with basic customer service issues.
• Review associate punches, claimed tips, minimum wage, and car counts weekly; follow up with associates and submit information by established deadlines.
• Manage revenue for all accounts, including establishing reporting capabilities for each shift.
• Perform other duties as assigned by the City Manager or Area Manager.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.

Benefits

• Medical, vision, and dental insurance upon eligibility.
• 401(k) upon eligibility.
• Supplemental insurance, including life insurance and critical illness coverage.
• Bonus opportunities where applicable.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University, up to $5,250 per year, subject to program eligibility.
• Nationwide discounts through Perks at Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED